S1 - 04 - Providers and Consumers

Service Relationship — Definition

A cooperation between a service provider and service consumer. _____s include service provisioning, service consumption and service relationship management

Service Provider — Definition

An organization that delivers services to consumers within its own organization or external to its own organization

Service Consumer — Definition

An organization that uses the services provided to them by another organization within their own organization or external to their organization

Service Provision — Definition

Activities performed by an organization to provide services and/or goods

• All about the management of the resources to monitor and maintain the service

• Activities that you are performing as a provider in order to successfully deliver those services to the consumer

Service Consumption — Definition

Activities performed by an organization to consume services and/or goods

• 3 types

  • Customer | User | Sponsor

Service Relationship Management — Definition

Joint activities performed by a service provider and a service consumer to ensure continual value co­ creation based on agreed and available service offerings

• Making sure both are properly communicating & collaborating

• Constantly ensuring that we are co-creating the value together that is necessary to successfully provide and consume the services

Organisation — Definition

A person or group of people that has its own functions with responsibilities, authorities, and relationships to achieve its objectives

• High-level term. Not very specific. Up to you to use and interpret it the way you want to use it

• _____s can be both providers and consumers

The 3 types of Service Consumer

• Customer

• User

• Sponsor

Customer — Definition

The role that defines the requirements for a service and takes responsibility for the outcomes of service consumption

User — Definition

A role that uses services

Sponsor

A role that authorizes budget for service consumption

Stakeholders

A person or organization that has an interest or involvement in an organization, product, service, practice, or other entity

• have an interest or involvement in anything you do

• Vested interest in what your service provides

• The service provider themselves are a _____