01_ OVERVIEW OF THE ACCOMMODATION INDUSTRY

hospitality industry

can be defined as the collection of businesses providing accommodation and/or food and beverages to people away from home, whether for a long or short time

hospitality industry

is a part of a larger group of economic activities referred to as tourism.

accommodation sector

is part of the hospitality industry concerned with providing customers with a temporary place to stay.

• Services are primarily intangible

• Services are primarily perishable

• Manufacture and sales are inseparable

• The operating process is repetitive

Characteristics of the tourism and hospitality industry

Services are primarily intangible

It means guests cannot test a room for a night to check if it is okay or have a taste test before dining to know if the food is delicious. Products are exclusively for guests and not for possession

Services are primarily perishable

It means that if a guestroom is not rented on a specific date, the revenue for that room is lost forever. Similarly, an unsold seat on a particular flight has lost the chance of being added to the airline's revenue.

Services are primarily perishable

It is a characteristic of products and services that do not allow the product or service to be stored for sale at a future date

Manufacture and sales are inseparable

It means a room cannot be sold anywhere, just like tangible goods. It can only be sold and used simultaneously in its exact location, not elsewhere. In other words, it is impossible to separate the supply or production of the service from its consumption.

The operating process is repetitive

Most of the processes in the accommodation industry are routine. For instance, how a room is prepared for a particular guest is the same as how it will be prepared for the next guest.

The development of accommodation

has typically accompanied the growth of resorts, areas of tourism activity, and the demand to visit specific areas.

Accommodation

assumes many forms, and not all of them can fit the conventional image of a hotel

hotel

is an establishment offering sleeping accommodations to anyone willing to pay a reasonable sum for the services and facilities provided

Department of Tourism (DOT)

a hotel is defined as a building, edifice, or premises, or a completely independent part thereof, which is used for the regular reception, accommodation, or lodging of travelers and tourists and the provision of services incidental there to for a fee.

hotel

is defined as a building, edifice, or premises, or a completely independent part thereof, which is used for the regular reception, accommodation, or lodging of travelers and tourists and the provision of services incidental thereto for a fee.

Department of Tourism (DOT)

implements the National Accommodation Standards for Hotels, Resorts, and Apartment Hotels using the Star Grading System to classify accommodation enterprises.

Star Grading System

It is a points-based rating system that includes five (5) levels of accommodation standards-from one (1) to five (5) stars applicable to hotels, resorts, and apartment hotels

One Star

Two Star

Three Star

Four Star

Five Star

The star bands for hotels, resorts, and apartment hotels/ Star Grading System

One Star

These enterprises appeal to budget-minded travelers. These offer a limited range of facilities and services.

Two Star

These enterprises appeal to tourists seeking more than basic accommodation. These offer expanded facilities and a higher level of comfort.

Three Star

These enterprises offer a very good level of accommodation. These have more spacious public areas, higher quality facilities, and a greater range of services.

Four Star

These enterprises are upscale in all areas. Accommodation is refined and stylish. Service is responsive, often including an extensive array of facilities.

Five Star

These enterprises reflect the characteristics of luxury and sophistication. The facilities are world-class in every manner, and the meticulous service exceeds all guest expectations.

Hotels

can also be classified according to their location, target market, size or the number of rooms, level of service, and guests' length of stay.

City Hotels

Suburban Hotels

Airport Hotels

Resort Hotels

Forest Hotels

Motor Hotels/Motels

Boatels

According to Location

City Hotels

These hotels are usually located in the heart of the city, within a short distance from shopping centers, cinemas, public or private buildings, and business centers

City Hotels

Rates in these hotels are generally expensive due to their locational advantage.

Suburban Hotels

These hotels are in downtown areas where rates are considered moderate to low, usually ideal for budget travelers.

Airport Hotels

These are hotels set up near airports that cater to transit guests who might have to stay at the hotel between flights

Resort Hotels

These are usually located in mountains, islands, or other exotic locations away from cities.

Resort Hotels

These hotels offer scenic views and recreational activities like golf, tennis, sailing, skiing, and swimming.

Forest Hotels

These are located within the forest range and cater to tourists visiting forest areas for camping and other recreational activities.

Motor Hotels/Motels

These are primarily located on highways that provide enough parking space for stopovers. These usually cater to motorists.

Boatels

These are purpose-built boats offering small but luxurious accommodations for travelers amid waterways.

Commercial Hotels

Convention Hotels

Extended-stay Hotels

Casino Hotels

According to Target Market

Commercial Hotels

These mainly cater to business persons. They are situated in the heart of the city.

Convention Hotels

These have a large complex accommodating many people attending a convention, conference, workshop, or similar events.

Extended-stay Hotels

These are designed for travelers who intend to stay in a hotel for five (5) days or longer.

Casino Hotels

Hotels with predominantly gambling facilities may be categorized as a distinct group. These hotels tend to cater to leisure and vacation travelers.

According to the Size or Number of Rooms

A hotel can be classified according to its size. It can be a small, medium-sized, or large hotel. The number of rooms within each classification varies from one (1) country to another.

World-class Service

Mid-Range Service

Budget/Limited-Service

According to the Level of Service

World-class Service

These are also called luxury hotels. They target top business executives, entertainment celebrities, high-ranking political figures, and wealthy clientele as their primary markets. They provide upscale restaurants, lounges, valet, concierge services, and private dining facilities.

Mid-Range Service

the largest segment of the traveling public

Mid-Range Service

Services are modest but sufficient and are considered enough for travelers.

Mid-Range Service

Hotels of this kind do not provide elaborate service and adequate staffing as luxury hotels.

Budget/Limited-Service

These hotels provide clean, comfortable, safe, and inexpensive rooms that meet guests' basic needs.

Budget hotels

appeal primarily to budget-minded travelers who want a room with minimum services and amenities required for a comfortable stay without unnecessarily paying additional costs for services.

Transient Hotels

Residential Hotels

Semi-residential Hotels

According to Guests' Length of Stay

Transient Hotels

These are hotels where a guest can register for a day or even less.

Residential Hotels

These hotels offer accommodation to guests who can stay for a minimum period of one (1) month and up to two (2) years. The hotel signs a detailed lease agreement with the customer.

Semi-residential Hotels

These are hotels that incorporate the feature of both transient and residential hotels