Telephone Tell-table

telephone manner

/ˈtelɪfəʊn ˈmænə/

▪ the way someone speaks and behaves on the phone

▪ văn hóa giao tiếp điện thoại

📌 Your telephone manner reflects your professionalism.

pleased

/pliːzd/

▪ feeling happy or satisfied

▪ hài lòng

📌 The manager was pleased with Anna’s performance.

deal

/diːl/

▪ a business agreement or transaction

▪ thương vụ, đơn hàng

📌 Anna closed a big deal with Citrus Ventures.

have a word

/hæv ə wɜːd/

▪ to speak briefly with someone

▪ nói chuyện riêng

📌 Paul asked to have a word with Anna about her phone style.

give feedback

/ɡɪv ˈfiːdbæk/

▪ to provide comments or evaluation

▪ đưa ra nhận xét

📌 He wanted to give feedback on her phone etiquette.

concern

/kənˈsɜːn/

▪ a feeling of worry or unease

▪ sự lo lắng

📌 Paul expressed his concern about her tone on calls.

work on

/wɜːk ɒn/

▪ to improve or develop something

▪ cải thiện, rèn luyện

📌 She needs to work on her telephone skills.

polite

/pəˈlaɪt/

▪ showing good manners and respect

▪ lịch sự

📌 Being polite on the phone helps build trust.

company image

/ˈkʌmpəni ˈɪmɪdʒ/

▪ the public perception of a business

▪ hình ảnh công ty

📌 Her tone affects the company image.

leadership

/ˈliːdəʃɪp/

▪ the ability to guide and manage others

▪ kỹ năng lãnh đạo

📌 Paul showed great leadership in how he handled the situation.

telephone etiquette

/ˈtelɪfəʊn ˈetɪkət/

▪ proper behavior when speaking on the phone

▪ nghi thức điện thoại

📌 Anna is learning better telephone etiquette.