The Nature of Conflict: Negotiation and Dispute Resolution

A collection of key vocabulary terms and definitions related to the nature of conflict and dispute resolution as covered in the lecture.

Conflict

A collision of values, interests or intentions among individuals, groups, or communities.

Dispute Resolution (DR)

Processes through which a dispute is settled, commonly involving negotiation, mediation, or arbitration.

Mediation

A form of dispute resolution where a neutral third party assists disputants in reaching an agreement.

Cultural norms

Shared expectations and rules that guide behavior within a group or society, which can act as barriers to articulating grievances.

Transformative conflict

The process of naming, blaming, and claiming in order to address perceived injuries in a conflict.

Alternative Dispute Resolution (ADR)

Processes, other than judicial determination, in which an impartial person assists disputants in resolving their issues.

Facilitative ADR

A dispute resolution approach where a practitioner helps parties identify issues and develop options for mutual agreement.

Advisory ADR

A dispute resolution approach where a practitioner assesses the dispute and provides advice on possible outcomes.

Determinative ADR

A dispute resolution approach where a practitioner evaluates the dispute and makes a binding determination.

Thomas-Kilmann Conflict Mode Instrument

A tool used to assess individual responses to conflict through five styles: avoiding, accommodating, competing, compromising, and collaborating.