F9 On The Job

Study Guide

Why should beauty professionals familiarize themselves with a multitude of compensation structures before starting their careers?

There are a variety of ways employers within the beauty and wellness industry might compensate their employees.

Which of the following represents a similarity between being in beauty and wellness school and working as a professional in the beauty and wellness industry?

In both cases, you can showcase your skills by working hard and doing your best.

The first reality of a service position is that your career revolves around ______.

your clients

In order to meet your clients’ needs, you must do all EXCEPT which of the following?

Put yourself first.

Which of the following should you AVOID in order to become a good team player?

negativity

What should you do if you have a conflict with a coworker on the job?

You should be willing to resolve the conflict.

The document that outlines the duties and responsibilities of a particular position is known as a(n) ______.

job description

How does the U.S. Internal Revenue Service (IRS) categorize independent contractors and booth renters?

as self-employed workers

Which of the following is LEAST likely to be true if you are an employee of a salon, spa, or barbershop?

You will work as an independent contractor.

Why would it be beneficial for someone to rent a booth at a salon, spa, or barbershop?

to set up one’s own business

Chair, suite, or booth rental might be perfect for individuals who ______.

wish to take a stepping-stone approach to business ownership

Why is being paid an hourly rate usually the best way for new beauty professionals to start out?

New beauty professionals rarely have an established clientele.

Which of the following is MOST likely to increase a beauty professional’s chances of quickly building a solid and loyal clientele?

Employ advanced marketing and publicity strategies.

Which of the following is LEAST likely to happen if you do not pay back your student loans?

You will not be allowed to graduate.

Why is it important for you to report all of your income, even cash tips that are not shown on your paycheck?

You will increase the amount of Social Security benefits you’ll receive after retirement.

What is the best way to record your tips and additional income?

Keep a daily log.

If you wanted to “give yourself a raise,” the BEST way to do so would be to ______.

spend less money

Which of the following is MOST dependent on a loyal client base?

increasing service prices

If, as a beauty professional, you are regularly and successfully recommending and selling additional services to your clients, than you have most likely perfected the practice of ______.

ticket upgrading

Which of the following BEST represents retailing?

recommending that a client purchase for home use the product you are using on them during a service

In the beauty and wellness industry, the first step in selling is to sell ______.

yourself

To overcome a client’s objection, ______.

reword the objection in a way that addresses the client’s need

If you are using an expensive product during a service, which of the following should you AVOID doing if you’re  trying to sell this product to your client?

discussing the cost savings of the generic brand

Which of the following must always be your first concern as a beauty industry professional?

providing good-quality service

Being a person who always sees the glass as half full is one important way to be ______.

positive

Which of the following is MOST likely to be a benefit of public speaking in front of local groups, such as the PTA or other organizations?

You will put yourself in front of people who are potential clients.

When is the BEST time to think about getting your clients back into your salon, spa, or barbershop for their second appointment?

while they are at the shop for their first appointment

As you become more and more experienced, you should see a reduction in the ______.

amount of time it takes you to perform services

Your first job in this industry will also likely be your ______ job.

most difficult

Jared is beginning his beauty career at a local establishment. He has studied the industry and has a thorough understanding of what it is like on the job. In which of the following ways will this benefit Jared?

It will help him to promote himself and build a loyal client base.

Alison has not been thriving in her early career as a beauty professional. She has tried very hard to follow through on what she learned in school by being true to her word, being punctual, putting herself before others, and continuing to be a lifelong learner. Where has Alison gone wrong?

Now that she is on the job, Alison should put others first.

Rhonda works hard as a licensed beauty professional. However, she is one of seven professionals at her business. If Rhonda wants to truly succeed as part of a growing team, which of the following should she AVOID doing?

remaining insubordinate

Gina was sure to ask all of the prospective employers she interviewed with for a thorough and written job description before she left each of the interviews she attended. Why was it important for Gina to do this?

Gina will be expected to fulfill the functions listed on the job description.

Although Jamie did not have to set up her own small business, she does pay the owner of the establishment she works at a portion of every client fee in exchange for the use of the station and the space. Jamie is MOST likely a(n) ______.

independent contractor

Ingrid is worried. Although she has spent a full eight hours of every day this week on the job, she has worked on only four clients. This means that her paycheck will not cover her weekly bills. Which of the following is MOST likely true of Ingrid?

She is paid purely on commission.

A large portion of Harold’s income comes in the form of tips. Because he is careful to do exactly as he was instructed to do by all of his instructors in school, Harold ______.

keeps a daily log of his tips and reports all of them in his income taxes

Brenda is a beauty professional who, based on a careful review of her monthly budget, has decided to “give herself a raise.” Which of the following will BEST assist her in doing so?

retailing more

Sherry has recently opened a small establishment. Because she has little money for additional equipment, she will be the only employee for the foreseeable future. Sherry has decided, however, to “give herself a raise” by retailing more What, exactly, does this mean?

Sherry will spend more time trying to sell products to her customers.

Theodore always makes it a point to talk to his clients about the other services he offers during his current service. He hopes this will get them to stay a bit longer and add on an additional service. Which of the following is Theodore practicing?

ticket upgrading

Bernice is a beauty professional at a high-end establishment. Whenever she is treating a client with particularly sore or injured muscles, she always uses the same warming balm. After the service, she always shows the client a jar of the balm that is available for sale and take-home use. By doing so, Bernice is ______.

retailing

Reynaldo is a successful beauty professional. His client list is long and loyal. One area where Reynaldo is not as adept as his coworkers, however, is in retailing. Which of the following should Reynaldo always be taking as his first step in successfully selling products?

selling himself

Jasmine owns a successful business in the downtown area of her community. Since her establishment opened six years ago, she has continuously looked for ways to grow the business and clientele. One of the things she does regularly is speak at public events, such as PTA and social group meetings. Why is this an important thing for Jasmine to do?

It puts her in front of people in her community who are potential new clients.

Viviane has decided she must increase her numbers of repeat clients in order to establish a more regular clientele and to increase her earnings. Toward this end, she has committed herself to rebooking her clients. If she is to have the highest chance at success in establishing a consistent rebooking process, when should she be thinking about and talking to her clients about getting back into the salon for their second visit?

during their first visit

Ignacio is currently experiencing the most difficulty he has ever had as a beauty pro. If Ignacio is like most others who work in the beauty and wellness industry, which of the following is MOST likely true?

Ignacio is currently at his first job as a beauty pro.

You are an instructor of beauty and wellness courses at a local vocational school. Marcus, one of your best students, tells you during class that he has heard other instructors mention the importance of being a “lifelong learner.” Marcus asks your opinion of what, exactly, that means. What do you tell him?

to never think of himself as being done with learning

You are hoping to work for a business owner who will hire you as a salaried employee. From which of the following owners should you accept the job offer?

Mikey, who will make you part of his team and start you at $40,000 per year

Winston is your friend and coworker, and has recently confided in you that he is going to start keeping better track of all of his tips to avoid trouble down the road. He told you that from now on, he will be sure to keep a daily log, at the end of each week add the total amount to his income, keep a monthly logbook, and at the end of the year report exactly half of the cash tips to the IRS when filing his taxes. As Winston’s friend, what advice should you give him?

He must report all, not only half, of his cash tips to the IRS as part of his total income.

Yolanda was recently hired at the business where you work. She confided in you that she regularly overhears the other beauty pros talking about upselling services. She asks you to give her an example of this practice so that she can take advantage of its benefits as well. Which of the following would you BEST use as an example to explain this practice to Yolanda?

“While working on a client, try to recommend an additional service during that same visit.”

Marcia is your newly hired employee. Although she has been doing a very good job, she has little to no repeat clientele. Recently, she asked for your advice on how she can improve on getting more repeat clients. She tells you that she always calls two days ahead of time to remind clients of their upcoming appointments, always asks them questions about their home maintenance so that she can learn about their individual needs, always showcases the products she uses during the service in case they want to buy any for at-home use, and always follows up two days after the appointment to ask if they want to book a second appointment. Where can you tell Marcia she may be going wrong?

Marcia should try to rebook clients while she is working on them, not two days later.