BEO Chp 10 SB Producing Goods and Services

Recent statistics indicate the manufacturing sector in Canada includes 90,000 manufacturers who generate nearly Blank______ percent of Canada’s real gross domestic product.

Multiple choice question.

10 percent

R&D

research and development activities that promote innovation in manufacturing and technology.

production

The creation of finished goods and services using the factors of production: land, labour, capital, entrepreneurship, and knowledge.

operations management

the administration of business practices to create the highest level of efficiency possible within an organization. The goal is to also satisfy costumers

facility location

The process of selecting a geographic location for a company’s operations.

Canada's manufacturing sector employs over Blank______ million people.

Multiple choice question.

5 million

facility layout

The physical arrangement of resources (including people) in the production process.

materials requirement planning (MRP)

A computer-based production management system that uses sales forecasts to make sure that needed parts and materials are available at the right time and place.

purchasing

The functional area in a firm that searches for quality material resources, finds the best suppliers, and negotiates the best price for goods and services.

The task involves the buying of all materials needed by the organization; also called procurement.

just-in-time (JIT) inventory control

A production process in which a minimum of inventory is kept on the premises and parts, supplies, and other needs are delivered just in time for use on the assembly line.

The goal of just-in-time inventory is to Blank______.

1. provide inventory at the end of the process for the customer

2. deliver the minimum amount of inventory just in time to go on the assembly line

3. provide inventory with minimal quality

4. provide inventory at the cheapest cost

deliver the minimum amount of inventory just in time to go on the assembly line

quality

Consistently producing what the customer wants while reducing errors before and after delivery to the customer.

computer-based operations management system that uses sales forecasts to make sure that needed parts and materials are available at the right time and place is referred to as _____ requirement planning.

Material

Conducting ____ control inspections at the end of the production process resulted in several problems, including the need to: Utilize extra workers and resources to inspect work. Correct the mistake or scrap the product if an error was found, resulting in higher costs. Risk customer dissatisfaction if they found the mistake, and decided to buy from another firm thereafter.

quality

A quality control standard that sets a benchmark of just 3.4 defects per one million opportunities is called Blank______.

Six Sigma quality

______ quality control is the process that some managers use to continually monitor all phases of the production process to assure high quality levels.

statistical

statistical quality control (SQC)

The process some managers use to continually monitor all phases of the production process to assure that quality is being built into the product from the beginning.

statistical process control (SPC)

The process of testing statistical samples of product components at each stage of the production process and plotting those results on a graph. Any variances from quality standards are recognized and can be corrected if beyond the set standards.

Which of these is a step in the Deming cycle?

Its steps are: Plan, Do, Check, Act (PDCA)

Conducting quality control at the end of the production process results in several problems…

risk customer dissatisfaction if she or he found the mistake, and decided to buy from another firm thereafter

correct the mistake or scrap the product if an error was found, resulting in higher costs

utilize extra workers and resources to inspect work

Canada's leading authority on workplace excellence based on quality systems and healthy workplace criteria is Blank______.

Excellence Canada

______ involve those activities that get the right amount of the right products, to the right place, at the right time at the lowest possible cost.

Logistics

The term for the quality assurance process used by some managers which involves the continual monitoring of the production process to ensure quality is built into the product in all phases is Blank______.

• statistical quality control

• statistical process control

• ISO 9000

• materials requirement planning

statistical quality control

form utility

The value added by the creation of finished goods and service

An example of ____ utility is when a butcher produces a specific cut of beef.

form

lean manufacturing

The production of goods using less of everything compared to mass production.

Lean manufacturing uses Blank______.

fewer resources

less time

less human effort 

lease manufacturing space

less engineered time to make a product

basically using less of everything…

What is the term for making a unique product or providing a unique service to a specific individual? (MC)

1. Commercialize

2. Standardize

3. Materialize

4. Customize

customize

Canada’s service sector employment has already seen some dramatic shifts due to robotics as indicated in a recent report predicting Blank______ percent of banking jobs will be lost over the next decade. (MC)

• twenty-five

• ten

• twenty

• fifteen

10

flexible manufacturing

Designing machines to do multiple tasks so that they can produce a variety of products.

computer-aided design (CAD)

The use of computers in the design of products

A nanometer is Blank______ of a meter.

Multiple choice question.

• one billionth

• one millionth

• one thousandth

• one trillionth

one billionth

Current studies predict that almost a quarter of automated tasks will be performed by robots by Blank______.

2030

What planning and control procedure identifies the critical path of a process?

PERT

3D printing uses an advanced procedure known as Blank______ manufacturing.

Multiple choice question.

• affiliate

• afflictive

• automated

• additive

additive

_____ means being able to manipulate materials in manufacturing on a molecular or even atomic scale.

nanomanucaturing

A group of tasks along a PERT path that will take the longest and will cause the project or production run to be late if slowed is referred to as the _____ path.

Critical

Research and Development (R&D) is defined as work directed toward Blank______.

Multiple choice question.

• producing current products in a consistent manner

• the innovation, introduction, and improvement of products and processes

• improvements in maintaining adequate infrastructure and roads

• the increase in federal or provincial funding to give Canadian corporations a competitive edge

• the innovation, introduction, and improvement of products and processes

Statistical _______ control involves testing statistical samples of product components at each stage of production and plotting the results on a graph for analysis.

process

MRP is a computer-based operations management system that uses Blank______ to make sure that needed parts and materials are available at the right time and place.

Multiple choice question.

1. inventory records

2. customer feedback

3. sales forecasts

4. daily accounting reports

1. sales forecasts

The task of _______ goal of just-in-timinvolves the buying of all materials needed by the organization; also called procurement.

Which of these processes involves testing statistical samples of product components at each stage of the production process?

Multiple choice question.

• Statistical defect observation

• Statistical process control

• Statistical defect detection

• Statistical quality control

1. Statistical process control

The related tasks that take the longest to complete in a project are called the Blank______.

Multiple choice question.

• network

• shortest path

• critical path

• system chart

• critical path