Module 9-13: Delegation, Supervision, Communication, Teams, Conflict Management and Violence in Healthcare

Flashcards covering key concepts from healthcare delegation, supervision, communication, teamwork, conflict resolution, and violence in healthcare settings.

Delegation

The transfer of responsibility/authority for the performance of a task from one person to another, while retaining accountability.

RN Accountability

The nurse retains the responsibility for the delegated task and must assess the patient before delegation.

Five Rights of Delegation

Consider potential for harm, complexity of task, need for nursing judgment, unpredictability of outcome, and patient's needs.

UAP (Unlicensed Assistive Personnel)

Healthcare worker who performs tasks delegated by licensed nurses but does not have nursing knowledge or judgment.

Nurse Practice Act

State law that defines nursing practice and supersedes hospital policies.

Patient Education

Initial education that must be conducted by the nurse to reinforce learning.

Effective Communication

Clear transmission of information that requires understanding body language, tone, and active listening.

Conflict Resolution

The process of managing conflict through strategies that seek mutually agreeable solutions.

Cross-Validation

The need to clarify and confirm understanding between the sender and receiver to avoid miscommunication.

Horizontal Violence

Conflictual behavior among peers in nursing characterized by verbal, emotional, and physical abuse.

Active Listening

Fully concentrating on what is said rather than just passively hearing the message.

Empathy

The ability to understand and share the feelings of another, not just feeling sorry for them.