Review of Affect, Emotions, Job Satisfaction, and Workplace Dynamics

These flashcards cover essential concepts in affect, emotions, job satisfaction, workplace dynamics, and organizational commitment, providing a comprehensive review for exam preparation.

What is affect?

The conscious subjective aspect of an emotion considered apart from bodily changes.

What is mood?

An underlying tone; a calm mood these days or a grumpy mood at work this week.

What is an emotion?

Discrete, specific feelings like excitement from a raise or annoyance from an unexpected low raise.

What are the two dimensions of affect/emotions?

Arousal and Pleasant.

Why is affect/emotions an important topic?

It influences behavior and thought processes within the workplace.

What is trait affect?

A stable tendency, such as a worker high on positive affectivity or high on trait anger.

What is emotional labor?

A job type that requires expression of specific emotions on the job, such as empathy in customer service.

What is a display rule?

An expectation that certain emotions must be displayed, like being happy at work.

What is the difference between surface acting and deep acting?

Surface acting involves faking emotions (like a smile), while deep acting involves genuinely trying to feel the required emotions.

What is job satisfaction?

A favorable attitude toward one’s job and the degree of pleasure derived from it.

Why is job satisfaction an important topic?

Well-being and happiness of employees are vital for organizational health.

What are the current U.S. statistics about workers' job satisfaction?

Among non-self-employed workers, 3 in 10 or fewer report high satisfaction with pay and promotion opportunities.

Is job satisfaction a unidimensional or multidimensional construct?

Multidimensional.

What is organizational commitment?

The attachment an employee feels to their organization.

How is organizational commitment different from job satisfaction?

Organizational commitment involves emotional attachment, while job satisfaction refers to an attitude towards job functions.

What are the three types of organizational commitment?

Continuance commitment, normative commitment, and affective commitment.

What are the three dimensions of organizational justice?

Distributive justice, procedural justice, and interactional justice.

What is OCB (Organizational Citizenship Behavior)?

Contributions employees make to the organization that exceed their job requirements.

What is CWB (Counterproductive Work Behavior)?

Actions by employees that are harmful to the organization, like theft or bullying.

What is workplace aggression?

Hostile, harmful interpersonal behavior at work.

How does workplace incivility differ from workplace aggression?

Incivility is perceived as rudeness or insensitivity, while aggression is overtly harmful.

What is stress?

An ongoing process where individuals respond to demands or goals.

What is a stressor?

A demand from the environment that causes stress.

What is the difference between challenge stressors and hindrance stressors?

Challenge stressors can lead to personal growth, while hindrance stressors are perceived as obstacles that hinder performance.

What is strain?

Negative consequences of stress, including psychological and physical symptoms.

What are some OHP (Occupational Health Psychology) interventions?

Interventions include reducing stressors, improving responses to stress, and helping recovery from strain.

What is intrinsic motivation?

Motivation that comes from within an individual.

What is extrinsic motivation?

Motivation that comes from external factors or outcomes, like pay raises.

What does the Expectancy theory propose?

Workers evaluate the likelihood of successful performance based on their skills and expected outcomes.

What are the five job characteristics linked to positive motivation?

Task significance, task identity, skill variety, feedback, and autonomy.

What is the fundamental difference between hygiene factors and motivator factors according to Herzberg?

Hygiene factors prevent dissatisfaction, while motivator factors increase satisfaction and motivation.

What is self-efficacy?

One's belief in their capacity to achieve a goal, which is a predictor of motivation.

How can organizations encourage positive behaviors?

By implementing supportive policies and practices that foster a positive work environment.