BPS 123: STAFFING, DIRECTING, CONTROLLING

Staffing

___________ is about acquiring, maintaining, retaining human capital, and filling up positions

Directing

_________ manages initiating actions, promotes communication and motivation.

Controlling

When managers control by comparing actual with desired output

1. Set the standard

2. Measure the performance

3. Compare the standard to the result

4. Make adjustments and deviation

4 steps of controlling

O’Donnell and Koontz

“Staffing involves manuring the organizational structure effective selection, appraisal and development of personnel to fill the roles designed into the structure” by ____________.

Manuring

Providing appropriate personnel according to the organization’s organizational structure.

Technical aspect

Social aspect

Two aspects of Staffing

Technical aspect

Developing your qualifications, job descriptions, proper compensation guidelines and benefits.

Social aspects

Focuses on personnel role with growth, training, counseling, and promoting.

Persuasive activity

Continuous activity

Efficient personnel management

Right employee at right job

Nature of Staffing

Persuasive activity

Staffing is required at all management levels or departments of the organization. It should be covered by the entire management.

• EXAMPLE: CEO or president for establishing plans and manpower. Middle manager for assessing the promotion, First entry-level manager for performance evaluation.

Continuous activity

Staffing supplements resignation, promotion and employee.

Efficient personnel management

Staffing system must optimize personnel productivity through preventing miscommunication.

1. Manpower requirements

2. Recruitment

3. Selection

4. Training

5. Performance appraisal

5 steps of Staffing process

Manpower Requirements

Develop Job description.

○ Needed tasks to be performed.

Answers the questions:

○ What is the employee required to do?

○ What activities are part of the job?

○ What qualifications are needed for this job?

○ Is any experience needed?

Recruitment

Attracting candidate to fill the positions in the organizational structure. Process of searching prospective employees and stimulating them to apply.

Internal (within company, promotion)

External (not within the organization)

2 possible sources of recruitment

Direct method

Indirect method

Third party method

3 classifications of recruitment

Direct method

Representatives will reach out personally to ideal candidate in recruiting.

Indirect method

Use advertisement, newspaper, or social media in recruitment

Third Party Method

Utilize professional agency and platforms, like LinkedIn, to attract them to apply.

Selection

Dale Yoder

______ is “Process which candidates by employment

are divided into two classes: those who are

offered employment and those who are not.“ by _________.

1. Receiving and screening the application

2. Review the completed application form

3. Conduct preliminary intervies

4. Check the references provided

5. Administer skills and personality test

6. Conduct final interview

7. Selection proper

Selection prcedure

Preliminary interview

A selection procedure where we establish charecter, like attitude and behavior, of candidate

Administer skills and personality test

A selection procedure where there is an APTITUDE TEST or innate ability to do something, like Intelligence test and interest test.

Final Interview

A selection process where it is the most important for the employer to know if the personnel interest is aligned within company, where they discuss benefits and salary.

Training

Instrument of developing the employees by increasing their skills and improving their behavior.

• Importance:

• Reduced learning time

• Better performance

• Facilitates organizational stability

• Better use of raw materials and other resources

• Increase in productivity

ON the Job Training (OJT)

OFF the Job Training

Training methods are…

ON the Job Training

“Learning by doing”

Where you shadow a specific personnel

OFF the Job Training

Discussions, sit-down approach, and ideal if you have large number of employees to train.

• Familiarize with procedures, mission, vision, and core values

• Refresh and enhance knowledge

• To keep up to date with new equipment and procedures

• For promotion and career growth

Reason why we conduct training are…

Performance appraisal

Formal procedures used to evaluate personalities, contributions, and potentials employees.

Advantages:

• Promotion

• Compensation

• Employees’ Devel

• “Performace evaluation,” Merit rating”

Evaluation

Guide in developing a training program

Directing

Theo Haimann

_______ is when managers initiating actions.

“Consists of a process or technique by

which instruction can be issued and

operations can be carried out as originally

planned.“ by ___________.

Achieving coordination

Means of motivation

Supplements other managerial functions

Help in coping with changing environments

Facilitates order and discipline

Importance of directing

Supervision

Activity carried out by supervisors to manage productivity and progress of employees. It is under directing.

Planner

Manager

Guide and Leader

Mediator

Inspector

Counselor

Roles of a supervisor are..

feedback

Controlling is implementation of a decision method and the use of _______, based on evidence and must be direct, so that goals and strategic plans are optimally obtained.

Positive force

Continuous Process

Forward looking

Universal

Dynamic

Delegation

Goal-oriented

Based on planning

Features of controlling are …

Positive Force

In Feature of controlling, _______ is improvement, check for deviations

Continuous process in feature controlling

In Feature of controlling, _______ is monitoring alignment of the direction

Forward looking

In Feature of controlling, _______ is examining the past to improve the present. Where we need to see areas for improvement to make operations more effective.

Universal

In Feature of controlling, _______ is primary function of all managers. A persuasive act

Dynamic

In Feature of controlling, _______ is the adaptability and adjusting in controlling operations. Managers need adjust and look up to identify deviations

Delegation

In Feature of controlling, _______ is the key to controlling, it manages and distributes tasks proper.

Goal-oriented

In Feature of controlling, All activities are done aligned or towards the organizational goals

Based on planning

In Feature of controlling, _______ establishes standards. When we plan, we convert it to ideas. All standards must be based on plans

1. Establishment of standards

2. Measurement of actual performance

3. Comparison of actual performance with standard

4. Taking corrective action

The controlling process are…

Deviation

In management, there will always be a ________. The company must decide which _____ is acceptable

Establishment of standards

Process in controlling where you set acceptable range to account deviations

Standards

targets which subsequent performances will be equated with.

Measurement of actual performance

Process of controlling where there are three aspects of measurement, which are completeness, objectivity, and responsiveness

Comparison of actual performance with standard

Process in controlling where actual performance meets the standard. Determine the acceptable range of variation

Taking corrective action

Process in controlling where corrective steps are initiated by managers to rectify defects in actual performance.

Feed forward control

Concurrent control

Feedback control

Types of control

Feed forward control

Concentrate on the regulation of inputs to warrant the standards necessary for the transformation process. Allows management to prevent problems.

• Hire consultants/experts (line-staff)

• Identify all problems that may happen

• Example: Market demand forecasts, Equipment maintenance.

“ How do we stop errors before they happen?”

Feed forward control answers the question, _____________________

Preliminary control or Predictive control

Feed forward control can be called as _______________

Concurrent control

Takes place while an activity is in progress. Involves regulation of on-going activities to ensure that it will produce correct results.

• Example: Real-time speed of a production line, Adjustment of water temperature while taking a shower.

“Are we doing things correctly?”

Concurrent control answers the question, _____________________

Yes or No Control

Concurrent control can be called as _________.

Feedback control

Focuses on the outputs or results of the organization after an activity is complete. It gathers and evaluates information and provide necessary steps to improve similar activities in the future.

“Did we meet our standards?”

Feedback control answers the question, _____________________

Post-action or output control

Feedback control can be called as ____________.