CM2

In order to make your clients feel comfortable and safe enough to be open, you should

Console them and support them in a sympathetic manner

"I'm not clear about . . .?" is an example of a(n):

I-message

“You probably have some ideas too” is an example of

A question that invites collaboration

Rephrasing the facts the client gives so the client hears them again

allow unpleasant memories that the client may have blocked to the surface

Sometimes the worker needs to ask the client closed questions in order to

Compile infomration for assessment and referral purposes

“Can you tell me about the night your father left?” is an example of

an open question

Questions that make the client feel uncomfortable

why questions

the effect of asking the client multiple questions during the interview can be

the client feels interrograted

a main goal of the clinician’s questions during the interview is to

listen to the client’s concerns and sort out the best way to approach a solution

Confrontation is sometimes necessary when

there is discrepancy between what the client is saying and his or her body language

A confrontation usually makes the form of

I-messages

asking the client permission to share your ideas with him or her allows the clinician to…

offer advice while still leaving the client in charge of their situation.

In order to make an I-message effective, the clinician should?

suggest a solution while also asking the client for a solution.

a care provider would not break a client’s confidentially

state law in this particular case does not include a duty to warn

Listening to what a client brings to the table and providing unchallenged recognition of these things?

Being non-judgemental

It suggests that when people see or perceive discrepancies between their expectations and reality, the response is one of

ambivalence

Taking the client’s side in reflective listening can be particularly effective when the client experiencing

Ambivalence

Taking the client's side in reflective listening can be particularly effective when the client is expressing:

Reluctance

A client presents a series of arguments as to why he or she cannot change. The counselor admits that the situation is helpless. This approach is:

beneficial in reframing the client’s situation, the only charge can be a positive outcome be achieved.

Resistance is always deemed a sign that the counselor must take which first step?

Backing up

Pertaining to the intake item of chief complaint is i s essential to record

why the client decided to call now

Which of the following is an appropriate description of the mood of a client undergoing intake?

Mark initially cried inconsolably, stating he believed he was the only person in the world with such a problem.

While assessing the mood of the person undergoing a phone intake, it is essential to concurrently, if applicable, assess and record information regarding:

risks of harm to self and or others.

In terms of the resources which you and/or your agency offer, an initial task in the counselor-client relationship is:

Education

Prejudice, stereotypes, grudges, and counter-transference can enter into the completion of the intake by another party—an intake form which you as the counselor are now reviewing. Is this true?

yes, this is the real world

The initial meeting is the time to discuss:

portability, confidentiality, and limitation of confidentiality

The most recent edition of the Diagnostic and Statistical Manual of Mental Disorders is the:

DSM V

Although helpful to those in various health-care settings, a primary danger of formal diagnosis and the DSM in general is:

Labeling

Social Histories

Generally contain the same information through wording and format, but can be marked differently

Open questions are a useful tool for both obtaining crucial information and _____________the interview.

Softening