COMM 243 Tone In Interpersonal Communication

A () tone suggests a hint of approval.

Positive(Polite)

A () tone suggests no stance or position.

Neutral

A negative tone can sound (), () or even ().

Condescending, Sarcastic, Abusive

A message delivered in a positive tone is more likely to ().

Succeed

Speaking in a tone different from others, with the purpose of emphasizing the differences between them.

Divergence

A type of divergence comes from the use of () words, words which require specific education and/or training to understand.

Jargon

Jargon is fine to use among other experts, but exclude using it with people who wouldn’t () the words.

Understand

In some scenarios, a more () tone is necessary for employees to understand the severity of a situation or not slack off.

Controlling

Using a tone which suggests (), like showing uncertainty in every sentence would imply that you lack confidence or ability.

Powerlessness