BC automotive week 2

What law mandates automotive repair dealers (shops) follow specific requirements when conducting business with their customers?

Bureau of Automotive repair

Automotive Repair act

Write it Right

Automotive Repair act

List the four rules that sum up these requirements of the Automotive Repair Act. Select all that apply.

Give copies of written estimate and final invoices to customer

Maintain record of all work done

the customer is always right

keep customer informed

Do only Authorized Repairs

The customer can take their car anytime he wants

Give copies of written estimate and final invoices to customer

Maintain record of all work done

keep customer informed

Do only Authorized Repairs

Who is defined as the customer?

The parents or legal guardian are always the customer if a minor presents a vehicle for repair

the registered own

anyone

the person presenting the vehicle for repair

the person presenting the vehicle for repair

What items must be included on a written estimate? Select all that apply

The Vin

All parts must be Identified as New, Used, or Re-conditioned

Odometer Reading

the registered owner of the vehicle

Vehicle damage must be noted on the estimate

Estimated price for the parts and labor

Description of the specific job

All parts must be Identified as New, Used, or Re-conditioned

Estimated price for the parts and labor

Description of the specific job

When do you have to give the customer a copy of the written estimate? Select all that apply.

After the work is completed

Before any work is done

At the time of signature on the estimate

Before any work is done

At the time of signature on the estimate

Does the estimate have to include taxes

Yes

No

No

Does the estimate have to include the toxic waste disposal cost?

Yes

No

Yes

If the customer asks for parts back at the time of the estimate the parts must be returned to the customer. What is the exception to the rule of having to return those parts?

If the part supplier has a core change the customer must pay the core change to have the parts returned

If the item is under warranty and returned to the supplier

If the part is under warranty or has a core charge

If the part supplier has a core change the customer must pay the core change to have the parts returned

If the item is under warranty and returned to the supplier

If the part is under warranty or has a core charge

When does the estimate become a work order? Select all that apply

when repairs are authorized

when the work is paid for

After you have inspected the vehicle

when repairs are authorized

How are repairs authorized? Select all that apply.

Electronic authorization

oral/verbal authorization

written authorization

by signature only

Electronic authorization

oral/verbal authorization

written authorization

Can you still perform work on a vehicle that was dropped off before/after business hours? Select all that apply.

Yes, contact the customer to get authorization

No, the customer must be present to sign an estimate

No, the customer must come back to speak to the shop in person

Yes, you must contact the customer and document the name, date, time and method of contract for the authorization

Yes, you must contact the customer and document the name, date, time and method of contract for the authorization

Yes, contact the customer to get authorization

A work order can be authorized by text message or email? 

True

False

True

What is the definition of “Unusual Circumstances? Select all that apply

when the customer wants someone else to pay his bill

when the customer is not present to physically sign the work order

when the customer drops off the vehicle before the shop is open

when the customer is not present to physically sign the work order

when the customer drops off the vehicle before the shop is open

If the repair facility wishes to make any changes to the method of repair or the parts used, what is necessary before making these changes?  Select all that apply.

The customer must authorize repairs before any work is done

the customer can authorize repairs by sending a representative to approve them even when tat person is not on the work order or estimate

you must tell the customer you changed the price when they pick up the vehicle

the customer has already authorized repairs so make the changes as needed

The customer must authorize repairs before any work is done

Can another person be designated to authorize repairs for the customer?

Yes

No

Yes

What items must be included on a final invoice? Select all that apply

Description of the specific job

The VIN

The price for parts and labor

Every car part must be Identified as new, used, or Re- conditioned

Customer Authorization

The registered owner of the vehicle

Odometer Reading

Vehicle damage noted on the work order

Description of the specific job

The price for parts and labor

Every car part must be Identified as new, used, or Re- conditioned

Customer Authorization

Odometer Reading

Do you have to give the customer a copy of the final invoice?

Yes

No

Yes

When do you have to give the customer a copy of the final invoice?

when the estimate is signed

Before the work is paid for

by Mail

Upon Completion of the work

Upon Completion of the work

As an Automotive Repair Dealer (ARD) what must be listed on the final Invoice. Select all that apply

Authorization

Prices/Costs

Automotive Repair Dealer Information

Parts and labor

Authorization

Prices/Costs

Automotive Repair Dealer Information

Parts and labor

How is all work done by an Automotive Repair Dealer (ARD) recorded.

video

ARB

Bar

By invoice

By invoice

If there was no charge or the repair was done under warranty do you still have to provide an estimate or invoice to the customer?

Yes

No

Yes

How long must a repair facility keep copies of all repair orders?

7 years

4 years

3 years

5 years

3 years

Which of the following is not a type of thread used on nuts and bolts?

Fine

Metric

Medium

Coarse

Medium

A soft, flexible material that is placed between parts to prevent leakage is called a(n) ____.

Frisket

Gasket

All of the above

Barrier

Gasket

When ordering a bolt you will need to determine.

Bolt head size, thread pitch, and bolt length .

Bolt diameter, thread pitch and bolt length.

Bolt diameter, Bolt head size, bolt length .

Bolt diameter, thread per millimeter, and bolt length.

Bolt diameter, thread pitch and bolt length

Which of the following torque specifications would represent a torque to yield specification?

270ft. lbs.

50 ft. lbs. plus 90 degrees

80 ft. lbs.

112ft. lbs.

50 ft. lbs. plus 90 degrees

Technician A says a lip seal should be installed with the lip facing toward the fluid. Technician B says when seals are replaced the cause of the seal failure should be investigated. Who is right?

A only

B only

Both A and B

Neither A nor B

Both A and B

Sealer must always be used when installing a gasket.

True

False

False

The only way to remove a broken bolt is to “drill it out.”

True

False

False

A key fits into a slot cut in a shaft and a mating part, and keeps the part from turning on the shaft.

True

False

True

When installing a gasket, all fasteners should be  started by hand before a wrench is used to tighten them.

True

False

True

An O-ring seal should never be exposed to oil or other engine fluids.

Ture

False

False

A service manual is also known as a(n) ____ manual.

owner’s

third-party

shop

technical

shop

What types of diagrams are typically found in service manuals?

wiring diagrams

Vacuum diagrams

Hydraulic diagram

All the above

All of the above

Technician A says that a Recall describes pattern failures on certain makes of vehicles. Technician B says a Technical Service Bulletin usually describes a safety related issue and the manufacture will repair the vehicle free of charge. Who is right?

A only

B only

Both A and B

Neither A nor B

Neither A nor B

According the BAR what four things must be included on a Work Order?

the description of the job, price for parts and labor, and the vehicle’s odometer reading.

The description of the job, price of parts and labor, and the customer’s phone number.

price for parts and labor, The Vin and the customer’s signature

The description of the jobs, price for parts and labor and the Vin

the description of the job, price for parts and labor, and the vehicle’s odometer reading.

The most common major service intervals include all of the following except.

30,000

70,000

60,000

90,000

70,000

A Flow Chart or trouble tree diagnosis  provides a logical sequence for inspecting or testing components.

 true

false

true

An owner’s manual usually contains only basic information on operating and maintaining a vehicle.

true

false

true

The Emissions Label or VECI is a reliable place to identify the Model Year and Engine Size of a vehicle

True

False

True

On newer vehicles the VIN is usually found on the dashboard and includes 14 characters.

True

False

False

“Normal Service” maintenance intervals should be followed for vehicles driving in stop and go traffic or driving for short trips.

true

false

false

When checking hose conditions, which would indicate the need for replacement?

Softening

Hardening

Cracks or abrasions

All of the above

All of the above

If you find fluid dripping from a vehicle, where is the likeliest direction to look for the actual leak?

Directly above the drip point

Above the drip point and toward the front of the vehicle

Above and behind the drip point

Immediately to the left or right of the drip point

Above the drip point and toward the front of the vehicle

Technician A says that Engine Oil should be checked with the engine running. Technician B says that All Transmissions have a dipstick to check the fluid level. Who Is correct?

A only

B only

Both A and B

Neither A or B

Neither A or B

Technician A says if a fluid is low there may be a leak. Technician B says when topping off fluids make sure you are adding the correct fluid type. Who Is correct?

A only

B only

Both A and B

Neither A or B

Both A and B

Technician A says engine oil change intervals are determined by the manufacturer. Technician B says SAE determines the correct oil viscosity that should be used in a manufacturer’s engine. Who Is correct?

A only

B only

Both A and B

Neither A or B

A only

A long screwdriver can be used like a stethoscope to listen to engine sounds.

True

False

Ture

If certain fluids are not changed at recommended intervals, they can cause damage to vehicle systems.

True

False

true

A filter wrench should be used to “snug up” the filter after an oil change.

true

false

false

Preventative Maintenance (PM) includes any operation that will keep a vehicle in good operating condition

True

False

True

Dirty air filter should be cleaned by blowing them out with shop air

True

False

False

Technician A says that the grade of the bolt refers to the bolts strength. Technician B says that metric bolt grades have hash mark lines on the head of the bolt. Who is right?

A only

B only

Both A and B

Neither A nor B

A only

When tightening or loosening a conventional bolt the general rule to follow is

righty tighty, lefty loosey

lefty tighty, righty loosey

Clockwise to loosen counter clockwise to loosen

Counterclockwise to tighten, clockwise to loosen

righty tighty, lefty loosey

When ordering a bolt you will need to determine.

Bolt head size, thread pitch, and bolt length.

Bolt diameter, threads per millimeter, and bolt length.

Bolt diameter, thread pitch, and bolt length.

Bolt diameter, bolt head size, and bolt length.

Bolt diameter, thread pitch, and bolt length.

Which of the following is not a type of thread used on nuts and bolts?

coarse

Metric

Medium

Fine

Medium

A soft, flexible material that is placed between parts to prevent leakage is called a(n) ____.

gasket

frisket

barrier

All of the above

gasket

Which of the following is a safety device that keeps a castle nut from coming off?

cotter pin

lock tab

snap ring

E clip

Cotter pin

Technician A says a lip seal should be installed with the lip facing toward the fluid. Technician B says when seals are replaced the cause of the seal failure should be investigated. Who is right?

A only

B only

Both A and B

Neither A nor B

Both A and B

Technician A says blind holes filled with coolant can cause improper gasket sealing or parts damage. Technician B says sealer should be used on bolts being installed in through holes where fluid is present on the other side. Who is right?

A only

B only

Both A and B

Neither A nor B

Both A and B

Two Technicians are discussing bolt tightening sequences. Technician A says bolts should be tightened in a crisscross pattern. Technician B says that bolts should be tightened from the center outward. Who is right?

A only

B only

Both A and B

Neither A nor B

Both A and B

Which of the following torque specifications would represent a torque to yield specification?

112ft. lbs.

80ft. lbs.

270 ft. lbs.

50 ft. lbs. plus 90 degrees

50 ft. lbs. plus 90 degrees

All of the following are procedures that should be observed when using a tap or die except.

keep the tap and die well oiled

force the tap into the hole and urn it quickly

hold the handle squarely to the work

back the tap off in the reverse direction ever 3-4 turns

Force the tap into the hole and urn it quickly

Technician A says that a Recall describes pattern failures on certain makes of vehicles. Technician B says a Technical Service Bulletin (TSB) usually describes a safety related issue and the manufacture will repair the vehicle under warranty free of charge. Who is right?

A only

B only

Both A and B

Neither A nor B

both A and B

Two technicians are discussing estimates and work orders. Technician A says that the “customer” is always the registered owner of the vehicle. Technician B says the “customer” is the person presenting the vehicle for repairs. Who is right?

A only

B only

Both A and B

Neither A nor B

B only

According to the BAR what four things must be included on a Work Order?

The description of the job, price for parts and labor and the VIN.

The description of the job, price for parts and labor, and the customer’s phone number.

price for parts and labor, the VIN and the customer’s signature

the description of the job, price for parts and labor, and the vehicle’s odometer reading

the description of the job, price for parts and labor, and the vehicle’s odometer reading

All of the following are general mandates from the Automotive Repair Act except.

Keep the customer informed

Maintain record of the work performed

give copies of estimates and final invoices to the customer

Perform the repairs that have been authorized and any other repairs that the shop views as necessary.

Perform the repairs that have been authorized and any other repairs that the shop views as necessary.

A cars warranty may become void if:

incompatible fluids are used in the vehicle

incorrect repair procedures are followed

improper service intervals are used

all of the above

All of the above

When checking hose conditions, which would indicate the need for replacement?

Softening or Hardening

leaks

cracks or abrasions

all of the above

all of the above

The most common major service intervals would include all of the following except

30,000

40,000

60,000

90,000

40,000

Technician A says all of the brake fluid types can be mixed without causing any problems on the vehicle. Technician B says the correct brake fluid type for the vehicle can usually be found somewhere on the master cylinder. Who is right?

A only

B only

Both A and B

Neither A nor B

B only

A corroded battery can be cleaned with a solution of

Baking soda and water

Sugar and water

Salt and water

Vinegar and water

Baking soda and water

Technician A says low fluid levels do not indicate any problems. Technician B says low fluid levels may indicate a leak. Who is right?

A only

B only

Both A and B

Neither A nor B

B only

Technician A says a broken timing belt can result in the pistons hitting the valves in the engine. Technician B says if the water pump is driven by the timing belt, then the timing belt and water pump should be replaced at the same time.  Who is right?

A only

B only

Both A and B

Neither A nor B

Both A and B

Two technicians are talking about timing belts. Technician A says a “freewheeling” motor will bend the valves if the timing belt breaks. Technician B says an “interference” motor will bend the valves if the timing belt breaks. Who is right?

A only

B only

Both A and B

Neither A nor B

B only

If you find fluid dripping from a vehicle, where is the most likely direction to look for the actual leak?

Directly above the drip point

Above and behind the drip point

above the drip and toward the front of the vehicle

Immediately to the left or right of the drip point

above the drip and toward the front of the vehicle

Technician A says an oil filter wrench should be used to loosen the old oil filter Technician B says an oil filter wrench should be used to tighten the new oil filter Who is right?

A only

B only

Both A and B

Neither A nor B

A only

Technician A says it is important to observe the correct fluid type when changing engine oil and other fluids. Technician B says observing the correct fluid type is only important for engine oil. Who is right?

A only

B only

Both A and B

Neither A nor B

A only

Two technicians are discussing tire pressure specifications. Technician A says the recommended tire inflation pressure can be found on the tire itself. Technician B says that is the maximum tire inflation pressure; the manufacturer recommended tire pressure is found on the tire placard. Who is right?

A only

B only

Both A and B

Neither A nor B

B only

On newer vehicles the VIN is usually found on the dashboard and includes 9 characters.

True

False

False

In the long run vehicle maintenance saves you money.

True

False

True

A key fits into a slot cut in a shaft and a mating part, and is used to correctly orientate the part to the shaft.

True

False

True

The general tightening sequence is from the outside inward in a crossing pattern.

True

False

False

If certain fluids are not changed at recommended intervals, they can cause damage to vehicle systems.

True

False

True

Preventative maintenance includes any operation that will keep a vehicle in good operating condition.

True

False

True

“Normal Service” maintenance intervals should be followed for vehicles driving in stop and go traffic or driving for short trips.

true

false

false

The schedule for preventative maintenance is dictated by the repair shop.

True

False

False