PART (SOP)

EFFICIENCY (DEFINITION)

and the meaning of efficiency refers to challenges or obstacles that hinder the smooth and seamless process of placing an order for goods or services.

EFFICIENCY (XU ET. AL 2019)

Congestion is an uncomfortable transport element that significantly impacts shoppers' opinion of shopping place choices. Furthermore, traffic congestion will affect route selection, shopping place selection, and shopping trip rate frequency. As a result, people are shifting their buying habits away from the Central Business District and toward more convenient shopping areas (Sardari, Hamidi & Pouladi, 2018; Wang, Gou & Xu, 2019).

EFFICIENCY Feliciani & Nishinari (2018)

According to Feliciani & Nishinari (2018), traffic congestion reduces the quality of urban life and increases travel stress.

EFFICIENCY (Upadhyaya, 2017).

Despite various initiatives to alleviate traffic congestion, eThekwini continues to suffer serious challenges, which are becoming increasingly severe. Businesses have suffered dramatically as a result of traffic congestion. Furthermore, many customers are concerned about traffic congestion in the Central Business District because it frustrates them and impedes their shopping activity (Upadhyaya, 2017).

EFFICIENCY (Klaus & Zaichkowsky, 2022)

Customers today desire convenience; the less time and effort they put into a purchase, the better they perceive the transaction

FREIGHT DELAYS (DEFINITION)

freight delays is Congestion hampers timely freight deliveries, impacting commerce and trade.

Freight delays (Tanzina Afrin and Nita Yodo, 2020)

According to (Tanzina Afrin and Nita Yodo, 2020) Traffic congestion is a perpetual problem for the sustainability of transportation development. Traffic congestion causes delays, inconvenience, and economic losses to drivers, as well as air pollution. Identification and quantification of traffic congestion are crucial for decision-makers to initiate mitigation strategies to improve the overall transportation system’s sustainability.

Freight delays (Li et al., 2021)

Traffic congestion leads to longer travel times and delays in delivery services. This inefficiency can result in missed delivery windows and increased operational costs for delivery companies, which are often passed on to customers

COST (DEFINITION)

Congestion increases travel time, leading to higher fuel consumption and wear on vehicles

COST (Jilaniv et al., 2023)

Congestion has a huge impact on the urban transport system, especially in highly populated areas, as it causes significant delays and costs (Jilaniv et al., 2023)

COST (Muneera C P & Krishnamurthy Karuppanagounder, 2018)

The fuel consumption of vehicles increases in the operation stages of vehicles. Fuel is wasted due to acceleration, deceleration and idling of the vehicles and it leads to air pollution. This operation arises in the congested conditions and subsequently leads to wastage of fuel and indicated as an impact of traffic congestion. It is dignified based on the journey time and fuel consumption rate during the journey time of the vehicle. Excessive use of fuel in congested condition increases the road user cost. (Muneera C P & Krishnamurthy Karuppanagounder, 2018)

PRODUCT QUALITY (DEFINITION)

The quality of the products delivered, including freshness and presentation. High-quality products contribute to a positive experience

Product Quality. (Paulssen and Das Guru, 2021)

The quality of the products delivered, including freshness and presentation. High-quality products contribute to a positive experience. Consumer perceptions are important. Their perception of a product's quality—their assessment of its overall excellence or superiority over alternatives—influences not only their willingness to pay but also their future purchasing behavior and the extent to which they would suggest a product to a prospective buyer. Quality customer experience is more complicated than just assigning a four-star rating on an e-commerce site; it's not the same as customer happiness. (Paulssen and Das Guru, 2021)

Delivery Personnel (DEFINITION)

The professionalism and friendliness of the delivery personnel. Courteous and efficient delivery personnel can enhance the customer experience.

Delivery Personnel. (Greg Corwin,2022)

The professionalism and friendliness of the delivery personnel. Courteous and efficient delivery personnel can enhance the customer experience. Professionalism is about how you and your group deal with clients, how you address their demands, and handle their difficulties. Excellent 24/7 customer service is not only what makes your business stand out in a competitive market, but it's also what allows you to build and foster trust in your customers and maintain long lasting relationships with them. As a result, it has an impact on how you communicate with them, how you handle complaints, and how customers perceive your business. You must thus always work to enhance your client service. Professionalism, on the other hand, is a fundamental element of outstanding customer service. (Greg Corwin,2022)

Delivery Personnel. Qualtrics. (2024)

Not only large corporations provide competitive delivery services, but smaller businesses also prioritize customizing the customer experience. This customization often involves offering flexible delivery options, eco-friendly packaging, personalized notes, and direct deliveries to attract customers Qualtrics. (2024)

Order Tracking (DEFINITION)

Real-time tracking of deliveries enables customers to monitor the progress of their orders. This feature not only adds convenience but also reduces uncertainty and anxiety.

Order Tracking. (Diana Ramos, 2019 updated 2021)

Real-time tracking of deliveries is a feature that enhances customer experience by allowing them to monitor their orders, thereby reducing anxiety and adding convenience. This feature is enabled by COM software, which captures complex order history data, eliminating the need for manual entry and providing more accuracy than traditional methods like Excel. Furthermore, it integrates with large ERP systems, combining order data with accounting information. This integration aids in precise data management, helping to regulate client credit terms and calculate product/service profit margins. (Diana Ramos, 2019 updated 2021)