GROUP 3 TOTAL QUALITY MANAGEMENT (TQM) IN HOSPITALITY AND TOURISM MANAGEMENT

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5 Terms

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TOTAL QUALITY MANAGEMENT (TQM)

is a management approach focusing on long-term success through customer satisfaction.

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FIRST-TIME QUALITY SERVICE

Reducing errors enhances customer trust

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Benefits

Reduced complaints, cost savings, improved brand reputation

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JUST-IN-TIME APPROACH

Delivering services and products exactly when needed.

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