GROUP 3 TOTAL QUALITY MANAGEMENT (TQM) IN HOSPITALITY AND TOURISM MANAGEMENT
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Last updated 3:48 PM on 3/12/25
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5 Terms
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TOTAL QUALITY MANAGEMENT (TQM)
is a management approach focusing on long-term success through customer satisfaction.
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FIRST-TIME QUALITY SERVICE
Reducing errors enhances customer trust
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Benefits
Reduced complaints, cost savings, improved brand reputation
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JUST-IN-TIME APPROACH
Delivering services and products exactly when needed.
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Note 
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