Guidelines for Student Behaviour and Communication Skills

These flashcards cover essential guidelines for student behaviour and various aspects of communication skills as highlighted in the lecture notes.

Durban University of Technology

A tertiary institution offering professional education; students are expected to behave maturely and professionally.

Appropriate Behaviour

Students should attend lectures regularly, be punctual, and refrain from disruptive behaviours such as late arrivals.

Marginal Listening

A type of listening where the speaker gets minimal attention, leading to misunderstandings or irrelevant retention.

Evaluative Listening

When the listener focuses on criticizing or evaluating the speaker's message rather than understanding it.

Projective Listening

A deep form of listening where the listener attempts to understand the speaker's point of view without evaluations.

Communication Process

A two-way process where information is conveyed from sender to receiver, who then decodes and responds.

Interpersonal Communication

Direct communication between individuals, which involves verbal and non-verbal interaction.

Intrapersonal Communication

Communication that occurs within an individual, such as self-reflection or personal thoughts.

Semantic Barriers

Barriers to communication that occur due to misinterpretations of meaning or the language used.

Feedback

The receiver's response to a message, indicating whether the message was understood correctly.

Cliché

An overused phrase or expression that may lose its original impact or meaning.

Jargon

Specialized language used within a particular field that may not be understood by outsiders.

Colloquialism

Informal words or phrases used in everyday conversation, specific to a cultural group.

Ethnocentric Attitudes

The belief that one's own culture is superior to others, which can create barriers in intercultural communication.

Multiculturalism

The coexistence of multiple cultural groups, requiring acceptance and flexibility in communication.

Proxemics

The study of personal space and how it varies in different contexts and cultures.

Non-verbal Communication

Communication that occurs without words, encompassing gestures, body language, and facial expressions.