Fundamental Nursing Skills & Concepts by Timby Ch 7 Nurse-Client Relationship

active listening

demonstrating full attention to what is being said; hearing both the content being communicated and the unspoken message

Affective touch

touching that demonstrates concern or affection

American Sign Language

communication technique used by deaf persons using signs made by hand movements and finger spelling, an alphabetical substitute for words that have no sign

caregiver

one who performs health-related activities that a sick person cannot perform independently

collaborator

one who works with others to achieve a common goal

Communication

exchange of information

Deaf

unable to hear well enough to process information

Delegator

one who assigns a task to someone

educator

one who provides information

Empathy

intuitive awareness of what the client is experiencing

expressive aphasia

inability to use verbal language skills

hard of hearing

state of having limited hearing, in which communication is nonetheless possible

intimate space

distance within 6 inches of a person

introductory phase

period of getting acquainted

kinesics

body language

nonverbal communication

exchange of information without using spoken or written words

Paralangauge

vocal sounds that are not actually words

personal space

distance of 6 inches to 4 feet

Proxemics

relation of space to communication

public space

distance of 12 feet or more

relationship

association between two people

silence

intentionally withholding verbal comments

social space

distance of 4 to 12 feet

task-oriented touch

personal contact that is required when performing nursing procedures

terminating phase

ending of a nurse-client relationship when there is mutual agreement that the client's immediate health problems have improved

therapeutic relationship

association between people whose objective is to achieve a higher state of health

therapeutic verbal communication

using words and gestures to accomplish a particular objective

touch

a tactile stimulus produced by making personal contact with another person or object

verbal communication

communication that uses words

working phase

period during which the nurse and the client plan the client's care and put the plan into action

Category 1 of Client Needs

safe and effective care environment

Category 2 of Client Needs

health promotion and maintenance

Category 3 of Client Needs

psychosocial integrity

Category 4 of Client Needs

physiologic integrity

4 basic nursing roles

caregiver, educator, collaborator, delegator