KNOWLEDGE MANAGEMENT AND ICT FOR PA

INTRANET

an in-house subset of the Internet, was a wonderful tool with which to make information accessible and to share it among the geographically dispersed units of their organizations.

KNOWLEDGE MANAGEMENT

The term apparently was first used in its current context at McKinsey in 1987 for an internal study on their information handling and utilization.

RESEARCHER

the quintessential information worker.

PETER DRUCKER

- commented that the product of the pharmaceutical industry wasn’t pills, it was information.

GARTNER GROUP

created another definition of KM, which has become the most frequently cited one

KNOWLEDGE MANAGEMENT

a discipline that promotes an integrated approach to identifying, capturing, evaluating, retrieving, and sharing all of an enterprise's information assets.

CONTENT MANAGEMENT

The most obvious involvement of Knowledge Management is the making of the organization's data and information available to the members of the organization through dashboards, portals, and with the use of content management systems.

LIBRARIANSHIP 101

putting your organization’s information and data up online.

ENTERPRISE SEARCH

Librarianship 101 putting your organization’s information and data up online. The term most often used for this is

EXPERTISE LOCATION

   the best way to acquire the expertise that you need is to talk with an expert.

EXPERTISE LOCATION SYSTEMS

The basic function of an expertise locator system is straightforward: it is to identify and locate those persons within an organization who have expertise in a particular area. These systems are now commonly known as

YELLOW PAGES

In the early days of Knowledge Management, the term was commonly used, but now that term is fast disappearing from our common vocabulary.

EMPLOYEE RESUME

EMPLOYEE SELF-IDENTIFICATION OF AREAS OF EXPERTISE

ALGORITHMIC ANALYSIS OF ELECTRONIC COMMUNICATIONS FROM AND TO THE EMPLOYEE

three sources from which to supply data for an expertise locator system

LESSON LEARNED

Refers to databases that attempt to capture and make accessible knowledge, typically “how to do it” knowledge.

BEST PRACTICES

Early in the KM movement, the phrase most often used was.

THE CAPTAIN’S PATROL REPORTS

were very clearly designed to encourage analytical reporting, with reasoned analyses of the reasons for operational failure and success.

COMMUNITIES OF PRACTICE

It refers to a group of individuals with shared interests that come together in person or virtually to tell stories, to share and discuss problems and opportunities, discuss best practices, and talk over lessons learned.

JAMES WOLFENSOHN

became president in 1995, he focused on the World Bank's role in disseminating knowledge about development; he was known to say that the principal product of the World Bank was not loans, but rather the creation of knowledge about how to accomplish development.

DURHAM (2004)

points out, there are several key roles to be filled. She describes the key roles as manager, moderator, and thought leader.

STRATEGY

The objective is to manage, share, and create relevant knowledge assets that will help meet tactical and strategic requirements.

ORGANIZATIONAL CULTURE

influences the way people interact, the context within which knowledge is created, the resistance they will have towards certain changes, and ultimately the way they share (or the way they do not share) knowledge.

ORGANIZATIONAL PROCESSES

The right processes, environments, and systems that enable KM to be implemented in the organization.

MANAGEMENT & LEADERSHIP

KM    requires competent and experienced leadership at all levels. More on this in the section on KM positions and roles.

TECHNOLOGY

The systems, tools, and technologies that fit the organization's requirements - properly designed and implemented.

POLITICS

The long-term support to implement and sustain initiatives that involve virtually all organizational functions, which may be costly to implement (both from the perspective of time and money), and which often do not have a directly visible return on investment.

INNOVATION

is easier to foster within the organization, customers benefit from increased access to best practices and employee turnover is reduced.

NONAKA

The one who developed and introduced the types of knowledge management

EXPLICIT KNOWLEDGE

This type of knowledge is formalized and codified, and is sometimes referred to as know-what.

TACIT KNOWLEDGE

It is sometimes referred to as know- how and refers to intuitive, hard to define knowledge that is largely experience based.

HUBERT ST. ONGE

who led the development of the knowledge management approach at Canadian Imperial Bank of Commerce, sees the primary challenge as making an organization's unarticulated or tacit knowledge explicit so that it can be shared and renewed constantly.

CORE COMPETENCIES

these are defining characteristics that make an organization or individual stand out from the competition.

CORE PERFORMANCE CAPABILITIES

these are defining characteristics that make an organization or individual stand out from the competition.

ICT

encompasses all technical equipment and facilities that convert, process, save and transfer various types of information in digital form.

INFORMATION TECHNOLOGY

is all of the technology that we use to collect, process, protect and store information. It refers to hardware, software (computer programs), and computer networks.

COMPUTER

is a digital electronic device that processes data through a series of commands into information for reproduction and storage.

PROGRAMS

Modern computers have the ability to follow generalized sets of operations

DATAWARE

The systematic and organized collection of data and procedures relevant to the organization. Data is processed following a procedure to generate information for the use of its management and environment.

HARDWARE

Physical components of a computer.

INPUT OUTPUT DEVICES

A computer is only useful when it is able to communicate with the external environment.

INPUT DEVICES

are necessary to convert our information or data in to a form which can be understood by the computer

OUTPUT DEVICES

allow the computer to communicate with the user by transforming the results of the computer processing (electrical impulses) into human-readable form.

SOFTWARE

Serving as the intermediary between computer users and the computer hardware.

PEOPLEWARE

refers to personnel who manage and use the computer system, who design the applications and systems software, who write and encode the programs, who run the hardware.

DATA

is defined as a collection of independent raw facts, collection of numbers, letters, symbols and any combination of these that provide the necessary requirements of a system to achieve a result.

INFORMATION

is data that is made meaningful based on the needs of the user through manipulation. It refers to facts or knowledge acquired in any manner

OPERATIONAL

TYPE OF INFORMATION:

information pertaining to the daily details that go into running an organization

MANAGEMENT

TYPE OF INFORMATION:

information needed to perform the functions of planning, organizing, directing, and controlling. Such information includes those coming from external sources.

STRATEGIC

TYPE OF INFORMATION:

information that is mission critical and relates directly to the thrust of the organization that is required to act in accordance with the environment or market or competition.

THE INPUT-PROCESS-OUTPUT

model refers to a conceptual framework wherein input in the form of data is processed resulting in the generation of an output basically in the form of information.

DATA PROCESSING

may be described as a series of activities responsible for transforming data into information.

COMMUNICATION

being a form of processing data as data and information goes one person to the other.

MANUAL DATA PROCESSING

implies the extended use of human labor in the processing of data.

MECHANICAL DATA PROCESSING

involves the use of machines or devices that alter transmit and direct applied forces.

ELECTROMECHANICAL DATA PROCESSING

involves the use of mechanical devices with electric motors allowing them to carry out any operation, like multiplication and division, at the press of a button.

ELECTRONIC DATA PROCESSING

has proven to have superior capacity to perform computations and other functions at incredible speeds.

ORIGINATION

the original capture, filling in and recording of raw data on some forms or source documents as transaction occurs.

INPUT PREPARATION

source documents are collected and converted into a form acceptable for digital processing; concerned with the accuracy and completeness of data to ensure data integrity

PROCESSING

actual operations performed on the input data to convert it into information.

OUTPUT PREPARATION

preparation of processed information in a format acceptable to the user for analysis or as input for a second cycle.

STORAGE AND FEEDBACK

the storage function is the retention of the results of processed data for future use or retrieval; the feedback function is the key to control business.

DATA COMMUNICATIONS

has made it possible to transmit information using a network which brings down critical and timely information to the desk of the analyst, planner, decision-maker, project implementer, front line service staff, and ultimately the agency client at the touch of the button.

LOCAL AREA NETWORK or LAN

is a group of computers and peripheral devices that share a common communications line or wireless link to a server within a distinct geographic area.

WIDE AREA NETWORK or WAN

is a telecommunications network that extends over a large geographic area for the primary purpose of computer networking

PHISHING

is the attempt to acquire sensitive information such as usernames, passwords, and credit card details (and sometimes, indirectly, money) by masquerading as a trustworthy entity in an electronic communication.

ICT IN GOVERNANCE

is the use of Information and Communication Technology in the support and delivery of government/public services.

E-COMMERCE ACT (RA 8792)

An act providing and use of electronic commercial and non-commercial transactions, penalties for unlawful use thereof and other purposes.

E-PROCUREMENT ACT (RA 9184)

An act providing for the modernization, standardization and regulation of the procurement activities of the government and for other purposes.

DILG CIRCULARS

have issued a joint circular providing the guidelines in setting reasonable rates for regulatory fees and other service charges imposed by local government units (LGUs) as part of ongoing government efforts to improve the ease of doing business in the country.

LOCAL ORDINANCES

a local ordinance is considered a rule of conduct put in place by the local government in a city or town.

ARTA LAW (RA 9485)

an act to improve efficiency in the delivery of government service to the public by reducing bureaucratic red tape, preventing graft and corruption and providing penalties therefor