SIX SIGMA FINAL EXAM

Which reliability tool is used to model the reliability of a unit or system over the unit’a entire life?

The bathtub curve

Creating a process map or value stream is part of which step in DMAIC

Define

The performance Metrics in a QMS should be SMART. What does it stand for?

SPECIFIC MEASURABLE ACHIEVABLE REALISTIC TIME BASED

In a RACI matrix, what defines the negative consequences of failure to deliver tasks when it falls on you.

Accountable

Which Quality Guru gave the 14 obligations of TOP management

Edward Deming

In the Kirkpatrick Model for training eveluation, which attribute checks if the trainees used the knew knowledge or skill as a result of training.

Behavior

What is the biggest limitation associated with a COQ Program?

COQ Data by itself does not lead to improvement

What is the percentage of an organization’s total capacity or effort that is being used to overcome the cost of poor quality?

The Hidden Factory

Market research and procedure writing is part of which cost category?

Prevention Costs

Which ISO standard incorporated Risk Based Thinking throughout the entire auditing process (Planning, Execution, and Report)?

ISO 19011

What are the inverse of each other

Failure rate and MTBF

Per Jurans’s Quality Cost Curve that shows the relationship between good quality, poor quality, and the total cost quality, the Total CoQ is the lowest, when

100% Conformance

In the 4 tiered hierarchy established as a best practice for the quality Documentation System, which tier explains the general ways of doing business with responsibilities?

Quality Procedures

Which is an information floe in the continual improvement of the quality management system (QMS)?

Feedback from the customer to the organization regarding the customer’s current level of satisfaction

A comprehensive living document which describes the actions required at each step in your process to control and monitor a process and product:

Control Plan

_______ is related to the consumer risk, and typically represents the percent defective that is associated with a 10% probability of acceptance

LTPD

If the product is highly maintainable, it means the ______ is low.

MTTR

Re-Inspection or Re-testing is part of which cost category?

Internal Failures Costs

The quality concept that is aligned Six Sigma and says that the total cost of quality is reduced through the reduction of variation is _____

Quality Loss Function

The content of which ISO standard are not requirements that your organization must meet, but the guidelines that can be implemented to improve the performance & efficiency of your Quality Management System?

ISO 9004