HRM 360 Quiz StudyGuide (11-18)

Ellen Cary has been assigned to work on her company's sales pitch for a valuable client. Ellen is working together with three other people and needs to send a link to a document to her team members so that they can collaborate in real time. Which is the best communication method for Ellen to use?

In-person

Email

A phone call

Text

Virtual Mieeting

Email

(Email is best because Organizational Behavior principles say written digital channels work well for task coordination and sharing detailed information like document links.)

Forms of communication that score lowest in channel richness are

Video conference

Formal reports and bulletins

Email and voice mail

Online discussion groups

Telephone conversations

Formal reports and Bulletins

(These have the lowest channel richness because, as defined in Organizational Behavior, they lack immediate feedback, emotional cues, and personalization—making them the least rich communication form.)

The marketing manager at Genepa has developed a marketing plan for this new product and wants to communicate this plan to all the employees in the marketing department in a way that allows employees to refer back to the plan at a large. Which of the following is most likely to be the best form of communication for communicating this plan?

Oral communication

Lateral communication

Written communication

Nonverbal communication

Grapevine communication

Written Communication

(It gives employees a permanent record they can review anytime, which is ideal for detailed plans.)

According to the situational leadership theory, if followers are competent, but have variable commitment to do a task, then a leader needs to

display a participative and supporting orientation

Follows selling/coaching style.

Demonstrate high task and low relationship orientation

Engage in directing leadership

Refrained from providing too many inputs

Display a participative and supporting orientation

(Situational Leadership Theory says that when followers are competent but lack consistent commitment, the leader should use a supporting style—high relationship, low task—to boost motivation and confidence.)

Adrian Atwood, a senior manager at MNC, spends a lot of his time assigning group members to particular tasks and scheduling their work such that deadlines are achievable. Adrian also sets high expectations for standards of performance, and holds regular meetings to ensure that productivity and quality are up to the mark. In the light of the Ohio State Studies, this indicates that Adrian, as a leader, is

Low in task orientation

Employee oriented

high in initiating structure

high in initiating structure

(In the Ohio State Studies, initiating structure refers to clearly defining tasks, setting schedules, and monitoring performance—exactly what Adrian is doing.)

As an upper-level manager in his organization,Lionel Tucker has been asked to mentor a less experienced, lower-level employee. His boss wants. Both the lower-level employee and Lionel to have input into the relationship. Lionel is not happy with the request because he feels his workload is already is already to heavy. Lionel reluctantly agrees to the request because he

Owes his boss favor

Thinks the lower-level employee is falling behind

Thinks the relationship would bene

Thinks the relationship would be beneficial to him

(According to Organizational Behavior, employees often agree to mentoring when they believe it offers personal or professional benefits, such as career growth, visibility, or skill development.)

For a person to be recognized as having a high degree of political skill, he or she must have the.

Ability to influence others to enhance their own objectives

Ability to submit to the demands made by others at all time

Ability to recognize that power in an organization owes not translate into success

Ability to respect and consider the needs others first

Ability to make sacrifices for the betterment of others

Ability to influence others to enhance their own objectives

(Political skill is defined in Organizational Behavior as the capacity to effectively understand others and use that understanding to influence them in ways that advance one's own goals.)

An employee offers to fix a board member's financial problem in return for being nominated to the board. Which power tactic is this?

Ingratiation

Inspirational appeals

Legitimacy

Exchange

Pressure

Exchange

(Exchange involves offering something of value in return for a desired outcome, which matches the employee trading help for a board nomination.)

Rational persuasion is a power tactic that involves the use of _________.

Emotions to target the values, needs, and hopes of the other party

Logical arguments and Factual evidence

formal authority

Benefits of favors in exchange for following a request

Warnings, repeated demands, and threats

Logical arguments and factual evidence

(Rational persuasion relies on data, logic, and objective reasoning to convince someone to comply.)

Conflict issues are defined in the _____ stage of the conflict process

cognition and personalization

Reaction and transference

Behavior

Intention

Potential opposition

Cognition and personalization

(This stage is where parties recognize and label the actual conflict issues, shaping how they interpret the situation.)

During the ____ phase of the negotiation process particles exchange their initial proposals or demands.

Definition of ground rules

Clarification and justification

Bargaining and problem solving

Preparation and planning

Integration of preferences

Definition of ground rules Clarification

(This phase includes setting initial positions and outlining what each party expects—essentially the first exchange of proposals.)

In the ______ stage of conflict process intentions intervenes between people's perceptions and emotions and their overt behavior

Behavioral manifestation

Cognition

Intention

Potential opposition

Attribution

Intention

(In the conflict process, intentions act as the decision point between how people perceive/feel about the conflict and how they actually behave.)

A structure that is flat, uses cross-hierarchical and cross-functional teams, has low formalization, possess a comprehensive information network, and relies on participative decision making is a ______ structure

Network

Pyramidal

Boundaryless

Mechanistic

Organic

Organic

(An organic structure features low formalization, decentralized decision making, teamwork, and flexibility—matching all characteristics in the scenario.)

A systemic effort to make. An organization leaner by selling off business units, closing locations, or reducing staff is _______.

Formalizing

Decentralizing

Departmentalizing

Downsizing

Removing boundaries

Downsizing

(Downsizing refers to intentionally reducing organizational size through closures, staff cuts, or selling units to improve efficiency.)

Decision making in an organic model of organization tends to be ________.

highly formalized

Inflexible

Participative

Highly controlled

Centralized

Participative

(Organic structures rely on decentralized authority and employee involvement, so decision making is shared rather than controlled or formalized.)

Grace works at a pet store where coworkers' positive attitudes inspire her to do her best. This describes the effects of

Low formalization

High work specialization

High departmentalization

Decentralization

Organizational Climate

Organizational climate

In innovative organizations, flexibility is discouraged an abundance of resources allows the organization to absorb failures

Formalization is high

There is limited use of committees and cross functional teams

Creativity is usually expected but is not rewarded

An abundance of resources allows the organization to absorb failures

Narratives about the organization's founders., rule breaking, and reaction to past mistakes are called _______.

Organizational charts

Rituals

Stories

Corporate chants

Materials symbols

Stories

(Stories communicate organizational values by sharing examples of founders, norms, or past events that shape culture.)

Stefan is looking for a job. Today he went to the website of Qirosity Inc., where he filled out an online application an attached a copy of his resume. In which part of selection process is Stefan?

Physical selection

contingent selection.

Initial selection

Job offer

Substantive selection

Initial Selection

(Initial selection includes basic application and résumé screening to determine whether a candidate meets minimum qualifications.)

Jeeves Consulting wants a quick, quantitative, and easily comparable performance evaluation method. Which should it use?

Forced comparisons

Trait evaluations

360-degree evaluations

Written essays

Graphic rating scales

Graphic rating scales

(Graphic rating scales provide simple numerical ratings across set traits or behaviors, making evaluations quick, quantitative, and easy to compare across employees.)

_______ training involves employees helping each other out at the workplace in an unplanned and unstructured environment

Formal

Informal

Ethics

Classroom

Interpersonal

Informal

Changes in the business cycle create _______.

Economic Uncertainties

Political uncertainty

Selective information processing

Group inertia

Structural inertia

Economic Uncertainties

(Business cycle shifts directly affect market conditions, demand, and financial stability—creating economic uncertainty for organizations.)

Jane plans uninterrupted family time to balance heavy work travel. She is using which boundary management tactic?

Establishing time boundaries

Setting expectations

Making workspaces

Prioritizing and goal setting

Making compromises

Making compromises

(This tactic involves adjusting or giving up certain activities in one domain—such as work or family—to make space for the other, which fits Jane balancing travel with dedicated family time.)

Jerry is stressed due to an unreasonable work deadline set by his boss. His stress comes from which factor?

Environmental

Organizational personal

Personal

Economic

Structural

Organizational personal

(The stressor comes directly from workplace demands—specifically an unreasonable deadline—making it an organizational source of stress.)