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Attribution Theory
The theory that we explain someone's behavior by crediting either the situation or the person's disposition.
Dispositional Attributions
Attributing behavior to the person's internal characteristics (e.g., personality, traits).
Situational Attributions
Attributing behavior to external factors or the environment.
Fundamental Attribution Error
The tendency for observers to overestimate the influence of disposition and underestimate the influence of situation when analyzing others' behavior.
Actor-Observer Bias
The tendency to attribute our own actions to situational causes while attributing others' actions to their dispositions.
Self-Serving Bias
The tendency to attribute our successes to disposition and our failures to situation.
Explanatory Style
A person's habitual way of explaining events (optimistic vs. pessimistic).
Optimistic Explanatory Style
Attributing failures to external, unstable, and specific causes.
Pessimistic Explanatory Style
Attributing failures to internal, stable, and global causes.
Locus of Control
The extent to which people perceive they have control over events.
Internal Locus of Control
The belief that you control your own destiny.
External Locus of Control
The belief that chance or outside forces determine your fate.
Mere Exposure Effect
The phenomenon that repeated exposure to a stimulus increases our liking for it.
Social Comparison
Evaluating one's abilities and opinions by comparing oneself to others.
Downward Social Comparison
Comparing yourself to someone you perceive as inferior/worse off.
Upward Social Comparison
Comparing yourself to someone you perceive as superior/better off.
Self-Fulfilling Prophecy
A belief that leads to its own fulfillment.
Relative Deprivation
The perception that one is worse off relative to those with whom one compares oneself.
Attitude
Feelings, often influenced by our beliefs, that predispose us to respond in a particular way to objects, people, and events.
Stereotype
A generalized (sometimes accurate but often overgeneralized) belief about a group of people.
Prejudice
An unjustifiable (and usually negative) attitude toward a group and its members.
Discrimination
Unjustifiable negative behavior toward a group or its members.
Implicit Attitudes
Attitudes that are involuntary, uncontrollable, and sometimes unconscious.
Belief Perseverance
Clinging to one's initial beliefs even after they have been discredited.
Confirmation Bias
The tendency to search for information that confirms our preconceptions.
Cognitive Dissonance
The theory that we act to reduce the discomfort (dissonance) we feel when our thoughts (cognitions) and actions are inconsistent.
Cognitive Load
The amount of mental effort being used in working memory. High cognitive load can reduce the ability to process new information.
Ingroup
"Us"—people with whom we share a common identity.
Outgroup
"Them"—those perceived as different or apart from our ingroup.
Ingroup Bias
The tendency to favor our own group.
Outgroup Homogeneity Bias
The perception that outgroup members are more similar to each other than ingroup members are to each other.
Ethnocentrism
Evaluating other cultures according to the standards and customs of one's own culture.
Just-World Phenomenon
The tendency to believe that people get what they deserve and deserve what they get.
Role
The set of expectations about a social position, defining how those in the position ought to behave.
Social Norms
Understood rules for accepted and expected behavior in a given culture or group.
Social Influence Theory
The study of how individuals' thoughts, feelings, and behaviors are affected by the presence of others.
Normative Social Influence
Conformity based on a person's desire to gain approval or avoid disapproval.
Informational Social Influence
Conformity that occurs when people accept evidence about reality provided by others.
Persuasion
The process of changing attitudes.
Central Route Persuasion
Persuasion that occurs when interested people focus on the arguments and respond with favorable thoughts.
Peripheral Route Persuasion
Persuasion that occurs when people are influenced by incidental cues (e.g., speaker's attractiveness).
Halo Effect
The tendency for an impression in one area to influence opinion in another area (e.g., thinking an attractive person is also kind).
Foot-in-the-Door Technique
The tendency for people who have first agreed to a small request to comply later with a larger request.
Door-in-the-Face Technique
A persuasion strategy where a large, unreasonable request is made first (and refused) to increase compliance with a subsequent, smaller request.
Conformity
Adjusting one's behavior or thinking to coincide with a group standard.
Obedience
Complying with a direct command, often from an authority figure.
Culture
The enduring behaviors, ideas, attitudes, and traditions shared by a group and transmitted.
Individualism
Giving priority to one's own goals over group goals and defining identity in personal terms.
Collectivism
Giving priority to goals of one's group and defining identity accordingly.
Multiculturalism
An emphasis on the unique cultural backgrounds of individuals.
Group Polarization
The enhancement of a group's prevailing inclinations through discussion, making the group's attitude more extreme.
False Consensus Effect
The tendency to overestimate the extent to which others share our beliefs and behaviors.
Industrial-Organizational (I/O) Psychology
The application of psychological concepts to optimize human behavior in workplaces.
Burnout
Physical, emotional, and mental exhaustion from prolonged stress, often work-related.
Groupthink
The mode of thinking that occurs when the desire for harmony in a decision-making group overrides a realistic appraisal of alternatives.
Diffusion of Responsibility
In a group, the tendency for individuals to feel diminished personal responsibility for acting, often contributing to the bystander effect.
Social Loafing
The tendency for people in a group to exert less effort when pooling their efforts toward a common goal.
Deindividuation
The loss of self-awareness and self-restraint occurring in group situations that foster arousal and anonymity.
Social Facilitation
Improved performance on simple or well-learned tasks in the presence of others.
Social Trap
A situation in which conflicting parties, each pursuing self-interest, become caught in mutually destructive behavior.
Superordinate Goals
Shared goals that override differences among people and require their cooperation.
Prosocial Behavior
Positive, constructive, helpful behavior.
Altruism
Unselfish regard for the welfare of others.
Social Responsibility Norm
An expectation that people will help those needing their help.
Bystander Effect
The tendency for any given bystander to be less likely to give aid if other bystanders are present.
Social Reciprocity Norm
The expectation that people will help, not hurt, those who have helped them.
Social Debt
The perceived obligation to return a favor or kindness.
Personality
An individual's characteristic pattern of thinking, feeling, and acting.
Psychodynamic Theory
Views personality as the result of unconscious psychological conflicts (Freud and his followers).
Psychoanalysis
Freud's therapeutic technique and theory of personality, focusing on unconscious conflicts.
Id
The unconscious psychic energy that strives to satisfy basic sexual and aggressive drives (operates on the pleasure principle).
Ego
The largely conscious "executive" part that mediates among the id, superego, and reality (operates on the reality principle).
Superego
The part of personality that represents internalized ideals and provides standards for judgment (the conscience).
Defense Mechanisms
The ego's protective methods of reducing anxiety by unconsciously distorting reality.
Denial
Refusing to believe or perceive painful realities.
Displacement
Shifting aggressive impulses to a more acceptable/less threatening target.
Projection
Disguising one's own threatening impulses by attributing them to others.
Rationalization
Offering self-justifying explanations for unacceptable behavior.
Reaction Formation
Switching unacceptable impulses into their opposites.
Regression
Retreating to an earlier, more infantile stage of development.
Repression
The basic defense mechanism that banishes anxiety-arousing thoughts from consciousness.
Sublimation
Channeling unacceptable impulses into socially acceptable activities.
Projective Tests
Personality tests that provide ambiguous stimuli to trigger projection of inner dynamics (e.g., Rorschach inkblot test).
Preconscious
Information that is not conscious but is retrievable into conscious awareness.
Unconscious
According to Freud, a reservoir of mostly unacceptable thoughts, wishes, feelings, and memories.
Humanistic Psychology
An approach that focuses on human potential, self-actualization, and the present.
Unconditional Positive Regard
According to Rogers, an attitude of total acceptance toward another person.
Self-Actualizing Tendency
The innate drive to realize one's full potential and capabilities