NHS Core Values & 6 C's

Working together for patients.

• Patients come first in everything we do.

• The needs of patients and communities are more important than organisational or structural boundaries (this is a utilitarianism approach, an ethical theory that focuses on achieving the greatest good for the greatest number of people).

• It’s important to raise concerns or address problems when something goes wrong in the care process, ensuring accountability and improvement.

Respect and dignity.

• Treating patients, their families, carers, and staff as individuals with respect.

• Recognising and considering the personal goals, priorities, and life commitments of others.

• Taking into account the unique needs and abilities of each person, as well as their limitations.

• Taking others’ perspectives seriously and giving them the attention they deserve.

• Being clear and transparent about our own views and what can or cannot be done in a given situation.

Commitment to quality of care.

• The NHS is dedicated to providing the highest quality care by ensuring safety, effectiveness, and patient experience are prioritised.

• If care quality falls short, the NHS actively investigates and addresses the issues.

• Doctors are required to undergo revalidation every few years to ensure their knowledge and practice are kept up-to-date, maintaining the highest standards of care.

Compassion.

• “We prioritise compassion in care, responding with kindness and humanity to each person’s pain, distress, anxiety, or need.”

• “We search for the things we can do, however small, to give comfort and relieve suffering.”

• “Take initiative because we care, not waiting to be asked.”

Improving lives.

• Focus on improving the health and wellbeing of patients and communities.

• Provide services that promote long-term health and positive outcomes.

• Continuously work towards better care and a healthier population.

Everyone counts.

• Maximise resources for the benefit of the entire community.

• Ensure no one is excluded, discriminated against, or left behind.

• Acknowledge that some individuals need more help and that difficult decisions may be necessary.

• Understand that wasting resources means missing opportunities for others.

Care.

• Focus on prioritising the patient’s needs and providing the support necessary to improve wellbeing.

Care should be “patient-centered.”

Compassion.

• Treating others with empathy, kindness, and respect.

• Compassion builds trust by fostering understanding and respect, encouraging patients to share openly.

Courage.

• Standing up for what is right, even when it is difficult.

• Also involves being open to new ideas and improvements in care.

Competence.

• Ensures that healthcare professionals possess the right skills, knowledge, and experience to provide high quality care.

• Includes being well trained, staying updated with latest medical knowledge, and using the best practice to deliver care that is safe and effective.

Communication.

• Active listening and clear language ensures understanding.

• Non-verbal cues reinforce empathy and understanding.

Commitment.

Dedication to providing high quality care and doing our best for patients.