Crisis communication

to tackle (a problem)

to address, deal with

a leak

a disclosure of confidential information to the news media

crises

plural form of crisis

to tarnish (e.g. reputation)

to become less valuable or respected; to damage

publics

any group that has an actual or potential interest in or impact on an organization's ability to achieve its objectives

fallout (of an action)

the adverse/harmful results of a situation or action

to disclose (information)

to reveal; make known

disclosure

the action of making new or secret information known

stakeholder

An individual, group, or organization who may affect, be affected by, or perceive itself to be affected by a decision, activity, or outcome of a project.

product recall

The removal (from the marketplace) of a product that is defective or hazardous to consumers.

belligerent

hostile and aggressive

to dismiss (an incident)

not to consider seriously; deliberately stop to think about

to address (an issue)

to deal with/ to tackle

credibility

the quality of being believable or trustworthy

transgressor

a person who breaks a command or law

substance /of an apology/

The most important or essential part of something

candor

honesty

remorse

Deep and painful regret for wrongdoing

commitment

A pledge or promise

to anticipate

regard as probable; expect or predict

violation

a breach of a right, duty, or law

vague (adjective)

of uncertain, indefinite, or unclear character or meaning.

media or press coverage

information provided by media

ambiguity (noun)

The multiple meanings, either intentional or unintentional, of a word, phrase, sentence, or passage.

ambiguous (adjective)

open to more than one interpretation

belated (adjective)

delayed

to monitor

To watch closely and frequently

spokesperson

gender neutral expression for spokesman/spokeswoman

lukewarm (adjective)

1. unenthusiastic; 2. neither hot nor cold

callous (adjective)

unemotional, insensitive

compassion

sympathetic pity and concern for the sufferings or misfortunes of others

compassionate

Feeling or showing sympathy and concern for others.

fallout (of an incident)

the unpleasant results of a situation or action

to contain fallout /of an incident/

to mitigate/reduce/ the negative reaction