PSYC106 Final Exam

ABCs in Psychology

A framework that represents Affect (emotions), Behavior (actions), and Cognition (thoughts) which are interrelated and impact one another.

Emotional Labor

The effort required to express emotions in the workplace, often differing between surface acting and deep acting.

Surface Acting

A type of emotional labor where an individual pretends to feel an emotion that they do not actually experience.

Deep Acting

A type of emotional labor where a person tries to genuinely feel the emotion they are required to express, rather than just feigning it.

Emotional Contagion

The phenomenon where emotions spread from one person to another within social groups.

Psychological Safety

An environment where individuals feel safe to take interpersonal risks, share ideas, and admit mistakes without fear of negative consequences.

Empathy

The ability to understand and share the feelings of others, which is crucial for effective interpersonal communication.

Transformational Leadership

A leadership style focused on inspiring and motivating employees to exceed expectations and facilitate positive change.

Incivility

Low-grade negative behavior that can create a toxic work environment, often manifesting as disrespectful or rude comments.

Bullying

Repeated and intentional aggressive behavior aimed at harassing, humiliating, or threatening an individual, often involving a power imbalance.

Common Knowledge Effect

A mental bias where groups prioritize information that most members share while ignoring novel contributions from individuals.

Broaden-and-Build Theory

A theory suggesting that positive emotions broaden our awareness and encourage novel, varied, and exploratory thoughts and actions.

Oxytocin

A hormone released during acts of kindness, which contributes to feelings of connection and well-being.

Self-Efficacy

The belief in one's ability to succeed in specific situations or accomplish a task, which can significantly influence performance.

Compassion Fatigue

The emotional strain resulting from repeatedly witnessing the suffering of others, leading to reduced empathy and emotional exhaustion.

Emotional Intelligence

The ability to perceive, understand, manage, and regulate emotions in oneself and others, crucial for effective leadership and teamwork.

Heuristics

Mental shortcuts that help individuals make decisions quickly and efficiently, often based on emotional responses.

Industrial Psychology

Focuses on the measurement of job requirements, recruitment of the right person, measuring performance, and training.

Organizational Psychology

Focuses on processes at work such as motivation, work attitudes, group climate, and organizational culture.

Job Demands-Resources Model

A model that illustrates how job demands can lead to stress and how job resources can help mitigate this stress.

Stress

A physiological reaction that occurs when the body is exposed to threats, involving the release of hormones and physiological changes.

three stages of general adaptation syndrome (Hans Selye)

1) Alarm phase - recognition of threat; 2) Resistance phase - body adapts to stress; 3) Exhaustion phase - body can no longer cope.

Chronic Stress

Long-term stress that is maladaptive and can lead to serious health consequences, such as burnout or anxiety.

Coping Mechanisms

Strategies to deal with stress, which can be problem-focused, emotion-focused, or avoidance.

Psychosocial Hazards

Factors that can cause psychological or emotional harm in the workplace, legally mandated to be managed by employers.

Self-Efficacy

The belief in one's ability to succeed in specific situations or accomplish a task.

Boundaries

Limits set to separate work life from personal life to prevent spillover of stress and maintain well-being.