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What should a presenter do to avoid confusion, both in writing and verbal communication ?

Be clear and concise while keeping the audience in mind.

Key to communicating effectively

Get straight to the point. Do not lace your story or request with irrelevant information

Adverb Phrase

2 or more words that act as an adverb. Explain how, why, where, and when

Adverb Clause

Modifies verbs, adverbs, and adjectives, but also includes a subject and a verb.

Identify the misplaced modifier: When young, circuses appeal to all of us.

"When young"

What topics should be addressed in business messages?

The five W's.

If a business message requires more length, what should be included to assist in the receiver's understanding?

The closing paragraph should summarize the message and readdress the main idea. Author may also thank the reader to build goodwill.

What are the three types of communication?

Verbal, non-verbal technological, and non-verbal non-technological

What are the role of letters in the business workplace?

They are an effective method of communication for use with an external or internal audience.

How should one prepare for verbal communications?

Select a location that minimizes interruption.

Memos

Less formal than a letter, very specific formatting, refer to guide.

Prior to writing instructions, directions, or descriptions...?

Analyze the situation to identify the audience and purpose.

The role of the communicator

Bringing both sides together on a topic

Transitive or intransitive: I made a birdhouse and toy car.

Transitive verb: made

Transitive or intransitive: The sky is blue.

Intransitive verb: is

Linking verbs

Does not express action, followed by a subject complement that refers to or means the same as the subject

Infinitive or split infinitive: She seems to really like it.

Split infinitive: to really like

When talking in the workplace, beware of what?

Managers, who have been found to spend about 80% of their time just listening.

Copyright infringement

Monetary repercussions range from $200 - $500,000

How does the future of business communication incorporate technology?

Continuously advancing technology will be incorporated even more in the future of business Communications.

Active or passive voice: She constructed the kite out of the kit.

Active voice

Active or passive voice: 6 shrimp were eaten by Henry.

Passive voice

What are the three types of resumes?

Chronological, functional, and combined

Euphemisms

Avoid using euphemisms in business communication as they might be interpreted as rude.

What are the components of speech?

Volume, pitch, rate, pronounciation, voice quality, and uptalk

Trite expressions

Avoid using in clear writing.

Addressing bias Examples: gender, race, religion, physical challenges, and sexual orientation

Tread cautiously when communicating to avoid offending any party, and be aware of all possible meanings of your speech.

Dependent marker word

Word added to the beginning of an independent clause to make it to dependent. Example: after

Independent marker word

Connecting word used at the beginning of an independent clause. Example: consequently

Pearl Harbor file

Voluminous written documentation for use of the means of defense or attack.

Concrete versus abstract words

Concrete: something perceivable percentage senses. Abstract: cannot see, hear, smell, taste, or touch

Effective negotiation tactics and conflict resolution

Promote civil discussion and work with all to reach consensus on options. Set clear perimeters for which the discussion will be contained.

Engaging in the telephone communication

Speak clearly and be engaging, asking questions and promoting further conversation

Communication tips

Pay attention to the receivers attitude body language and other subtle hints to shape responses properly

Proofreading methods

Use spell or grammar check, compare drafts, or peer edit

Spelling: engrained, ereassed, finalize

One correct

Spelling: narcissist, philanthropist, masochist

All 3 correct

Spelling: extirpate, building, aristocrate

Two correct

Spelling: irritating, feasable, skyskraper

One correct

Spelling: deprivation, absolutely, payvement

Two correct

Spelling: tabloid, awestruck, anoint

All 3 correct

Spelling: night, pallet, easell

Two correct

Spelling: feather, colapse, exemplifie

One correct

Spelling: gargantuous, phobia, adoring

All 3 correct

Spelling: intorcontinental, ecosystem, finace

One correct

Grammar? My student a boy named Robert is doing poorly this quarter.

No

Grammar? Her favorite movie is The Lion King.

No

Grammar? The two of them was playing on the seesaw.

Yes

Grammar? She laid her head on her lap when riding the bus.

Yes

Grammar? Recently, there was an outbreak of smallpox.

Yes

Light Pen

computer input device, not in use anymore

Tickler File

(43 Folder System) date labeled file folders allowing time sensitive documents to be filed to be dealt with on their future dates

Stopgap Letter

used to acknowledge that your employer has received the message, but cannot get back to them right now

Form Letters

used to deal with frequently occurring matters

Remittance

a sum of money sent, especially by mail, in payment for goods or services or as a gift

Letter of Transmittal

used by a security holder to accompany certificates surrendered in an exchange or other corporate action

Three categories of letters written to lawmakers

legislative, service, and follow-up

4 C's of Credit

character, capacity, capital, conditions

Resumes serve as

marketing tools

Four types of resumes

Chronological, combination, functional/skills, summary

Longest resume format

Combination

Cover letter

a letter sent with, and explaining the contents of, another document or a parcel of goods

Minutes

brief overviews of each part of a meeting, ends in the scheduled time of next meeting

Main objective of an interview

allow the employer to assess your qualifications and skills beyond the information on your resume

Good source of info on possible interviewers

Annual reports

Preliminary Interviews

interviews held at career/placement centers are often used to interview students

four types of interviews

stress, behavioral, preliminary, telephone

Behavioral Interviews

interviewing based on discovering how the interviewee acted in specific employment-related situations

Stress Interviewing

stress interview takes place when a job applicant is placed in a stressful situation to see how they react. The nature of stress interviews can vary.

telephone interview

Employers use telephone interviews as a way of identifying and recruiting candidates for employment, also known as screening interviews

Screening interviews

both over the telephone and in person to determine if the interviewee is a candidate for the next step in the process

Letter reports

A short appraisal report limited to property characteristics, valuation, and recommendation

Why are letter reports favored?

Most writers are familiar with letter styles

Common mistakes in preparing notices are

omitting location, date, and time

Types of media coverage

featured news article, product review, radio or television show

which word has the most unfavorable tone?

cheap

you will make an initial oral presentation to a board of directors of an international company. All members of the board are competent speakers of English as a second language. You should:

enunciate precisely and speak more slowly than normal

Kevin needs to give an immediate account of a sales conference to ten people. Which of the following is not an appropriate way to communicate this information.

report

which sentence most correctly applies effective writing principles

You savings start earning interest on the day of deposit.

In delivering an oral presentation the most important consideration is that the

content is accurate

emphasizing positive aspects in any speaking situation

is good business practice

when visuals are used effectively

the audience will communicate quickly

email messages should be written

in a format like a memo

an application letter should b organized as a

persuasive message

mandys costumer service letter includes a heading, inside address, body, and closing. Whats missing

the greeting

which type of grammatical error occurs in the following sentence? "While reviewing the report, the fire alarm sounded, and everyone left the building."

dangling modifier

the subject line

sets the stage for the receiver to understand the message

However fast the train may go, a plane is still faster.

the sentence has correct punctuation

We discovered that those kinds of form letters do not get results. Did you see the picture of President Bush and myself in Newsweek?

both are grammatically incorrect

the (capitol/capital) of Virginia is richmond

capital

body language

includes facial expressions and gestures

colleague, congradulate, harass

1 error

prevelent, calender, mathmatics

3 errors

mileage, exaggerate, efficiency

none

beneficial, tarriff, serviceable

1 error

dictionery, competant, witholding

3 errors

impatient, interceed, lible

2 errors

Dear Mr. Johnson;

1 error

We are pleased to enclose your new Lenox Square credit card. You may use these.

no errors

card in both our Lenox Square and Buckhead location. Since you have such a fine

2 errors