spc- chapter 3: listening

FSU WON BABY

Listening

 Paying close attention to, and making sense of, what we hear.

poor listening

60% of errors made in buisness come from _____ _____

1

Listening is ranked #___ of most crucial communication skills for jobs

listening

People spend more time ____ than any other communicative activity

By listening to other people’s speeches

How can you improve your own speech by simply listening?

1. Appreciative Listening

2. Empathetic Listening

3. Comprehensive Listening

4. Critical Listening

4 Kids of Listening

Appreciative Listening

Paying close attention to, and making sense of, what we hear.

Empathetic Listening

Listening to provide emotional support for a speaker.

Comprehensive Listening

Listening to understand the message of a speaker

Comprehensive Listening

What type of listening requires summarizing info, recalling facts, distinguishing main points from minor points?

Critical Listening

Listening to evaluate a message for purposes of accepting or rejecting it.

Critical Listening

What type of listening involves separating fact from opinion, spotting weakness in reasoning, judging the soundness of evidence?

1. Not Concentrating

2. Listening Too Hard

3. Jumping to Conclusions

4. Focusing on Delivery and Personal Appearance

4 Causes of Poor Listening

Not Concentrating (4 Causes of Poor Listening)

Brain can process 400 to 500 words a minute, which gives us spare “brain time”; tempts us to interrupt listening by thinking of other things

Spare Brain Time

The difference between the rate at which most people talk (120 to 180 words a minute) and the rate at which the brain can process language (400 to 500 words a minute).

Listening Too Hard (4Causes of Poor Listening)

Treating the speaker’s every word as if they were all equally important, trying to remember everything, causing confusion

Jumping to Conclusions (4 Causes of Poor Listening)

Putting words into a speaker’s mouth or prematurely rejecting a speaker's ideas as boring/misguided

Focusing on Delivery and Personal Appearance (4 Causes of Poor Listening)

One of the major sources of interference; distracted by accent, mannerisms, etc. and lose sight of speech’s message

• Take Listening Seriously

• Be an Active Listener

• Resist Distractions

• Don’t Be Distracted by Appearance or Delivery

• Suspend Judgement

• Focus on Listening

How to Become A Better Listener

Giving undivided attention to a speaker in a genuine effort to understand the speaker’s point of view.

Active Listening

resisting distractions, not allowing yourself to be diverted by speaker’s appearance or delivery, suspending judgement until you have heard the speaker out, focus your listening, and develop note-taking skills

Ways to Improve Active Listening Skills

Multitasking is proved to have "switch ghosts” which reduce memory, cognition, productivity, and creativity, esp with phones

(Resist Distractions) Why is multitasking considered ineffective?

Hear people out before reaching a final judgement, then make up your mind

Suspend Judgement

• Listen for Main Points

• Listen for Evidence

• Listen for Technique

3 Ways to focus on listening

• Accurate?

• Take from objective sources?

• Relevant to claim?

• Sufficient to support point?

What should you listen for when listening for evidence?

• Analyze Intro

• Study the speaker’s language

• Focus on speaker’s strengths/weaknesses

How can you listen for technique during a speech?

1. Don’t know what to listen for

2. Don’t know how to record what they DO listen for

Most inefficient note takers suffer from (2)

Focus on a speaker’s main points and evidence and find the key-word outline

Solution for not knowing what to listen for

Key-word outline

 An outline that briefly notes a speaker’s main points and supporting evidence in rough outline form.