Business Analysis Practices

A collection of vocabulary flashcards related to business analysis practices and concepts.

business analysis practice

The practice of analysing a business or an element of a business, defining its needs and recommending solutions to address these needs and/or solve a business problem, and create value for stakeholders.

business case

A justification for expenditure of organizational resources, providing information about costs, benefits, options, risks, and issues.

business impact analysis (BIA)

A key activity in the practice of service continuity management that identifies vital business functions and their dependencies.

business relationship manager (BRM)

A role responsible for maintaining good relationships with one or more customers.

call

An interaction (e.g. a telephone call) with the service desk. A call could result in an incident or a service request being logged.

call/contact centre

An organization or business unit that handles large numbers of incoming and outgoing calls and other interactions.

capability

The ability of an organization, person, process, application, configuration item, or IT service to carry out an activity.

capacity and performance management practice

The practice of ensuring that services achieve agreed and expected performance levels, satisfying current and future demand in a cost-effective way.

capacity planning

The activity of creating a plan that manages resources to meet demand for services.

change

The addition, modification, or removal of anything that could have a direct or indirect effect on services.

change authority

A person or group responsible for authorizing a change.

change enablement practice

The practice associated with enabling changes in an organization.