Police Systems & Practices Test #2

high ideals and standards

Research shows that police recruits enter the profession with ....; however, with exposure to the occupation; attitudes and values may undergo significant change and soon differ from attitudes of the general population.

bound by a code of ethics

Every individual officer is .... administered when they become police officers.

positions, rank, gender, race, and agencies

This pledge transcends ...

responsibility to address and develop

Police supervisors have a .... officers who are sarcastic, who constantly criticize others, who constantly complain (there are many of these), and who are the subject of citizen complaints. - field sergeant normally who addresses this

crucial to the public's perception

Officers' attitudes are important personally; however, they are also ... of officers in general, and the department they represent.

self-image

How people see themselves

public image

How others see them

often differ

self image and public image...

their appearance, manner, and attitude

Officers are quite noticeable; consequently, they leave an impression even without contact, merely by the way they comport themselves; ...

Cultural competency

means understanding diversity in general; the dynamics of minority-majority relationships; the dynamics of sexism and racism; and the issues of nationalism and separatism

diversity

practice or quality of including people from a range of different social and ethnic backgrounds and of different genders, sexual orientations, and cultures.

one cultural-competency challenge

relates to immigrants who settle in poor neighborhoods that have high crime rates and may consequently be associated with crime there.

guard against stereotyping

LE officers must .... such immigrants as criminals simply by an ASSOCIATION in to their neighborhood. Exx: policing in poor neighborhoods, immigrants in poor neighborhoods

ethical behavior and integrity

to promote..., police managers must not only walk the walk, but they must also take a ZERO-TOLERANCE stance toward mediocrity in subordinates' performance.

motivation

It is the force that helps explain why officers pursue certain goals, how they attempt to accomplish those goals, how hard they will work to do so, and the degree of adversity they are willing to overcome.

self-motivation

When employees know an agency's goals and choose to meet them

overwork

CAUSES of an unmotivated officer might include
1. ....
2. Downsizing
3. Constant restructuring
4. Frustration
5. Promotions
6. Working Conditions
7. Court Systems

Downsizing

CAUSES of an unmotivated officer might include
1. Overwork
2. ...
3. Constant restructuring
4. Frustration
5. Promotions
6. Working Conditions
7. Court Systems

constant restructuring

CAUSES of an unmotivated officer might include
1. Overwork
2. downsizing
3. ...
4. Frustration
5. Promotions
6. Working Conditions
7. Court Systems

Frustration

CAUSES of an unmotivated officer might include
1. Overwork
2. downsizing
3. constant restructuring
4. ...
5. Promotions
6. Working Conditions
7. Court Systems

Promotions

CAUSES of an unmotivated officer might include
1. Overwork
2. downsizing
3. constant restructuring
4. Frustration
5. ...
6. Working Conditions
7. Court Systems

working conditions

CAUSES of an unmotivated officer might include
1. Overwork
2. downsizing
3. constant restructuring
4. Frustration
5. Promotions
6. ...
7. Court Systems

court systems

CAUSES of an unmotivated officer might include
1. Overwork
2. downsizing
3. constant restructuring
4. Frustration
5. Promotions
6. Working Conditions
7. ....

absenteeism

SYMPTOMS of an unmotivated officer can include
1. ...
2. constant complaining
3. lack of care for equipment
4. Lack of respect for others
5. lack of respect for rules and regulations
6. low morale
7. sleeping or laziness on duty
8. slovenly appearance
9. consistent tardiness

constant complaining

SYMPTOMS of an unmotivated officer can include
1. absenteeism
2. ...
3. lack of care for equipment
4. Lack of respect for others
5. lack of respect for rules and regulations
6. low morale
7. sleeping or laziness on duty
8. slovenly appearance
9. consistent tardiness

lack of care for equipment

SYMPTOMS of an unmotivated officer can include
1. absenteeism
2. constant complaining
3. ...
4. Lack of respect for others
5. lack of respect for rules and regulations
6. low morale
7. sleeping or laziness on duty
8. slovenly appearance
9. consistent tardiness

Lack of respect for others

SYMPTOMS of an unmotivated officer can include
1. absenteeism
2. constant complaining
3. lack of care for equipment
4. ...
5. lack of respect for rules and regulations
6. low morale
7. sleeping or laziness on duty
8. slovenly appearance
9. consistent tardiness

lack of respect for rules and regulations

SYMPTOMS of an unmotivated officer can include
1. absenteeism
2. constant complaining
3. lack of care for equipment
4. Lack of respect for others
5. ...
6. low morale
7. sleeping or laziness on duty
8. slovenly appearance
9. consistent tardiness

low morale

SYMPTOMS of an unmotivated officer can include
1. absenteeism
2. constant complaining
3. lack of care for equipment
4. Lack of respect for others
5. lack of respect for rules and regulations
6. ...
7. sleeping or laziness on duty
8. slovenly appearance
9. consistent tardiness

sleeping or laziness on duty

SYMPTOMS of an unmotivated officer can include
1. absenteeism
2. constant complaining
3. lack of care for equipment
4. Lack of respect for others
5. lack of respect for rules and regulations
6. low morale
7. ...
8. slovenly appearance
9. consistent tardiness

slovenly appearance

SYMPTOMS of an unmotivated officer can include
1. absenteeism
2. constant complaining
3. lack of care for equipment
4. Lack of respect for others
5. lack of respect for rules and regulations
6. low morale
7. sleeping or laziness on duty
8. ...
9. consistent tardiness

consistent tardiness

SYMPTOMS of an unmotivated officer can include
1. absenteeism
2. constant complaining
3. lack of care for equipment
4. Lack of respect for others
5. lack of respect for rules and regulations
6. low morale
7. sleeping or laziness on duty
8. slovenly appearance
9. ...

basis for self-motivation

Many officers find that LE tasks, in and of themselves, are a ...

reflection of personal growth factors

Job satisfaction can be a .... in one's workplace assignment.

job satisfaction

occurs when officers are given more responsibility in their role, providing greater autonomy in this responsibility, and treating officers according to their individual needs.

highly motivated officers

benefits of... are numerous:
- less use of sick time
- diligence in their duties
- excellent quality of work to include investigations and report writing
- a positive influence on others
- courteous, professional, and respectful officers
-ultimately an agency that respects and collaborates with the community to accomplish mutual objectives

morale

is a person's or a group's state of mind, level of enthusiasm, and level of involvement with work and with life.

It is the capacity of a group's members to maintain belief in an institution and its goals and objectives.

enables people to pull together

It's a quality that ....; to stay together and well and positive, even when times are tough. It's something that's always vitally important for all organizations; their leaders and their employees; in short, for all of us.

moral builders

Police managers and supervisors should always consider the following as ...:
- being positive and upbeat
- setting clear, meaningful goals and objectives
- setting fair standards and practices
- making no promises that cannot be kept
- providing the necessary resources
- treating each person as an individual
- giving deserved recognition
- criticizing tactfully and respectful
- finally communicating effectively.

external complaint

complaint against an officer may be made by the general public, by people arrested, or by employees of a LE agency

citizens against an officer

External complaints are those made by ...

not filed proportionally

Studies have found that complaints are ... by people of different ethnicities

most likely to file a complaint

A complaint profile generated by studies shows that non-white, unmarried, low-income males under age 30 are .... against the police

delineated in rules, regulations and procedures

Categories and related behaviors of impropriety or misconduct must be clearly....

internal complaints

are those brought against an officer or civilian employee by another officer, employee, or supervisor.

minor improprieties

These complaints generally involve …and working conditions; however, they can be serious such as sexual harassment or civil rights (excessive force can include civil rights violations) violations.

effective recruitment and selection

External complaints can be reduced by ...; comprehensive training; established rules, regulations, policies, and procedures, effective supervision, and an effective complaint review process that includes a civilian component. (civilian component!)

just and fair practices

Internal complaints can be reduced by the establishment of ; mandated policies and procedures to investigate complaints; the consistent application of established policies and procedures; and effective supervision.

all complaints must be investigated

To gain citizens' support and confidence, ....

the investigation of complaints

A procedure depicting the process to be taken should be comprehensive (show just how comprehensive it is) and included in supervisory in-service training.

minor complaints

such as rudeness complaints, should be investigated by the officer's supervisor.

Regardless of the outcome, a report should be written (entered into the complaint system program) and forwarded to the appropriate supervisor, director, commander, or internal affairs.

serious complaint

such as an excessive force complaint, should be investigated by internal affairs.