Studied by 5 people
Human resource management
The department within a business that is responsible for all things worker-related
Organizational culture
All of a company's beliefs, values and attitudes, and how these influence the behavior of its employees
Three common types of traditional organizational structures
Functional Divisional Hybrid/Matrix
Hybrid organizational structures
Combines functional and divisional structures together
functional organizational structures
Split up into departments based which have their own specific function (marketing, finance, production, human resources, etc)
Divisional organizational structure
Employees are often grouped together based on similar process, product, or perhaps serve similar groups of customers
Five forces
Industry competition, New entrants,Substitutes, Bargaining power-suppliers,Bargaining power-consumers
Industry competition
competition that already exists
New entrants
new competitors entering the market
Substitutes
substitute products or services in the marketplace
Bargaining power-supplier
ability of suppliers to influence price
Bargaining power-consumers
ability of consumers to influence price
SWOT analysis definition
a planning tool used to analyze an organization's strengths, weaknesses, opportunities, and threats
SWOT analysis
strengths, weaknesses, opportunities, threats
Goal of progressive discipline
to correct and improve employee performance before it gets worse, Dealing with employee problems, issues and shortcomings
What should a good mission statement include?
Brief statement outlining the mission of an organization More of a day to day statement unlike the vision statement
Controlling
Ensure things get accomplished, plans get followed, strategic direction continues, and organization objectives get met
The four steps in the control process
Establish standards and methods for measuring performance
Measure the performance
Determine whether performance matches the standard and take corrective action
market control
the influence of the market competition on the behavior of organizations and their members (stores using renewable energy to align with competitors)
Example of clan control
influences behavior through norms and expectations set by the organizational culture (students calling their male teachers sir, female teachers miss)
bureaucratic control
influences behavior through authority, policies, procedures, job description, budgets and day to day supervision (dress code policy)
External control
Structure a situation and make sure things happen as planned (Bureaucratic, clan, market control)
Internal control
Manage and expect people to behave. Controlling a workplace that emphasizes participation and involvement will rely heavily on self-control
What does a feedforward control system focus on?
Take place before an activity or process takes place Considered preventative measures
What does a feedback control system focus on?
Happens after the process or work is completed Also known as post-action controls
What do concurrent controls focus on?
Focus on what happens during a task Deal with problems accordingly as they arise Also known as steering controls
Definition of planning
Function of management that involves setting objectives and determining a course of action for achieving those objectives/goals
Definition of strategy (ask if this is definition for strategic plans or strategy)
guides how organizations make use of their resources in order to reach their goals and objectives Includes money and capital resources
Strategic plan
Strategy guides how organizations make use of their resources Including money and capital resources, in order to achieve their goals and objectives
levels of strategy that exist in organizations
Corporate, business, functional
Corporate level
Set broad and overriding goals for the organization. Implemented by top level managers. It is deciding what the organization does and will continue doing
business level
Focus here is more on individual business units, and for the organization is going to compete within that one unit product line
Functional level
Take a business strategy and focus it even more by planning how to use and allocate resources in order to implement the business strategies. Usually set and planned for by front-line managers and supervisors
Short term pans last
under a year
Long term plans last
more then a year
Planning process stages in proper order
Define your objectives
Determine where you are in relation to your objectives
Anticipate future events
Consider alternatives and make the plan
implement your plan and evaluate the results
objectives in planning process
identifying where you want to go and what you want to achieve in clear and logical ways The objectives need to be clearly defined and specific as well as measurable
motivation
The process of initiating, guiding and maintaining goal-oriented behaviors It is what gets people to perform could include rewards like a raise, promotion, etc
intristic rewrds
Valued outcomes from within the individual (ex; self satisfaction as a reward)
Extrinsic
Valued outcomes that are provided to someone by another person (money from someone as a reward)
merit pay
You get paid based on your performance, not based on your race, gender, etc
perception
The process of selecting, organizing, and interpreting information
selective perception
When individuals perceive what they want to hear in a message while ignoring opposing viewpoints
Non verbal communication
Infographic is a visual way to present and organize information, Designed with a combination of visuals and text to tell a story, present information, persuade, or communicate something
noise
Potential distortions to the intended meaning of a message in the communication process Obstacles to effective communication
when is communication considered to be effective?
is effective when the sender's Communication is fully understood by the receiver
Blake- moutons leadership
Places a leader on a vertical and horizontal grid style graph based on their concern for tasks and concern for people.
Team Manager
both high concern for people and task
Country club manager
high concern for people low concern for tasks
Middle-of-road manager
medium concern for people and tasks
Impoverished Manager
low concern for tasks and people
Authority - Obedience Manager
low concern for people high concern for tasks
power
The ability of a leader to influence others to get them to do something
Position Power:
Based on leaders' position in an organization, and their ability to influence. Rewards and punishment based.
personal power
Personal Power: Based on how a leader is viewed by others, and their ability to influence action through their positive relationships with others. Relational based.
Ethics
What is morally right or wrong In business it is regarding the moral code that guides the behavior of employees with respect to what is right and wrong in regard to conduct and decision making
Henri Fayol's principles
Division of work
Authority of responsibility
Discipline
Unity of command
Unity of direction
Remuneration
The degree of centralization
Scalar chain
Order
Equity
Initiative
Esprit de corps
Stability of tenure of personnel
Scientific Management
The success of an organization comes down to whether workers truly know the fundamentals of their jobs or not
Fredrick Taylor
He believed that most workplace issues regarding employees not performing well, were the direct result of workers not knowing clear and set responsibilities
Three branches of classical approach to management
Frederick Fayol Max Weber
prejudice
A strong dislike or negative feelings towards another person or group It is not based on one's actual experience but instead is based on feelings or attitudes surrounding race, gender, sexuality
Workforce diversity
All employees have an equal opportunity for advancement and to reach their full potential regardless of sex, ethnicity, and sexual orientation
continuous learning
The process of ongoing expansion of knowledge and skill sets Continuously learning new approaches and skills Example could be a committee
Four Steps in the Control Process
establish standards 2. measure performance 3. compare performance to standards 4.take correct acton
bureautic control
influences behavior through authority, policies, procedures, job description, budgets and day to day supervision
clan control
influences behavior through norms and expectations set by the organizational culture
Calling male teachers "sir" and female teachers "miss" because it is considered the norm
Clan control
market control
the influence of the market competition on the behavior of organizations and their members
autocratic leader
Makes all decisions for the team
Laissez-faire
Style displays a "do the best you can and don't bother me" attitude.
democratic leader
Emphasizes both tasks and people.
Note 
Flashcard (44)