contemp healthcare

The Joint Commission oversees: 

all of the above

Is the largest programmatic accreditor in the health science field

CAAHEP

The united States federal regulatory standards that apply to all clinical laboratory testing performed on humans in the United States, except clinical trials and basic research is known as: 

CLIA

the FDA regulated

all of the above

What are some of the biggest impacts on our workforce and health care today? 

all of the above

The roles of of health care workers must evolve for Wisconsin health care systems to achieve the three major objectives driving the change in health care today, which include all EXCEPT:

decreasing patient load

National organization that provides medical assistants education, certification, credential acknowledgment, networking opportunities, scope of practice protection and advocacy for quality patient-centered health care. 

AAMA

An  organizational chart is: 

 

An illustration of the components of a company and how they relate to each other

Helps to ensure safe and healthful working conditions by setting and enforcing standards and by providing training, outreach, education and assistance. 

OSHA

Team-based care should be: 

all of the above

A person's moral behavior and qualities is known as:

character

Understanding legal responsibilities ensures 

 

all of the above

Standards of conduct and moral judgment is known as:

 

ethics

If a provider operates or performs a procedure on a patient without gaining their consent, he/she is liable for: 

battery

The failure to perform in a reasonably prudent manner is known as: 

negligence

All are examples of criminal law except:

 

invasion of privacy

All are examples of civil law except: 

 

Assault 

 

Violations of patient confidentiality must be reported.

true

If confidential information needs to be released to other people, the patient must give his or her written _____________.

consent

Certain types of information may be considered exempt from HIPAA regulations such as:

all of the above

Taking a photo of a patient's information and sending via Snapchat is appropriate since the photo will be deleted in a few seconds.

false

Standards by which a group decides the difference between right and wrong; behavioral expectations fro people who practice in a given profession is called _________.

code of ethics

The Patient Bill of Rights is the foundation of understanding and respecting the rights of patients.  It includes collaboration between all EXCEPT:

 

Insurance companies

The patients have rights in their comprehensive, quality care but they also have some responsibilities.  These responsibilities could include all EXCEPT:

 

Consenting to all proposed research studies and experiments.

The patients' rights can be exercised on the patient's behalf by a designated surrogate or proxy decision maker if the patient lacks decision-making capacity, is legally incompetent, or is a ________.

minor

Body language includes all of the following EXCEPT:

 

Grammar

What is considered hostile in some American Indian and Asian cultures?

 

Making direct eye contact

Overcoming disagreements between two or more people is called:

Conflict resolution

About 90% of communication is nonverbal.

true

Which may occur with effective conflict resolution?

You are able to communicate your point of view in an open, honest, and direct manner.

Labeling is a barrier to communication because it:

Distracts the receiver from paying attention to the sender's message

What are some ways to demonstrate critical effective listening skills? 

All of the above

Connections between or among people can also be referred to as interpersonal relationships.

true

The tone you use can have a direct affect on your ability to resolve a conflict.

true

Which of the following is not a step in the problem-solving process?

Meet with peers to discuss the problem

Implementing a solution requires what two items?

planning and execution

Reviewing the results means that you only take a look at what worked well.

false

Setting goals, researching, and imagination are all part of what step in the process?

Brainstorming

If you want to work in healthcare, it is important that you master all of the problem solving steps.

false

It is okay to move back and forth between the steps in the problem solving process to solve challenging problems.

true

Biased decision making by health care professionals can lead to ___________, which is unfair misdiagnosis and treatment

 

B. health disparities

Which of the following is a strategy for cultural competence?

D. All of the above

Which of the following shows a growth in the cultural competence continuum?

 C. Repulsion, Acceptance, Inclusion and Integration

By becoming aware of your own personality type and the types of others, you will be in a better position to understand differences and make the most of them.

true

Which of the following are true regarding HCAHPS?

D. Both A and B

Being empathetic means to?

 D. be able to relate to another person's emotions and situation

Which of the following are ways to protect a patient's privacy?

D. All of the above

With regards to patient satisfaction, the main thing people complain about is how long they have to wait.

True

Which of the following are health care customers?

All of the above

What should you do if a doctor asks you to do something that this beyond your scope of practice?

B. Reply, "That is beyond my scope of practice, but I will get someone that can help you. "

Which factors can positively influence communication with others?

Showing interest and concern for other people

Which of the following are examples of communication technologies?

all of the above

Which statements are correct with respect to electronic communication? 

It may be easily misunderstood.

What type of information might be affected by one's state of mind or feelings, this is what the patient tell us?

Subjective

What element of effective written communication emphasizes that content should be factual and based on credible information?

Sources

To avoid problems when communicating electronically, you should:

All of the above.

What is the type of information you observe such as vital signs called?

Objective

Medical record documentation is important because:

All of the above

Based on the article "Nurse Charting 101", what type of charting documents only things outside of the norm?

Charting by Exception

Based on the article, "Nurse Charting 101", what is a possible disadvantage of charting using the Narrative Notes method?

Repetitive