Network Troubleshooting Methodology

The networking troubleshooting methodology as defined by comptia for N10+

Step 1

Identify the problem

Step 2

Test the theory

Step 3

Create a plan of action

Step 4

Implement the solution

Step 5

Verify full system functionality

Step 6

Document the findings

Identify the problem

These are all steps during what phase of troubleshooting? Gather information. Identify Symptoms. Determine if anything has changed. Approach multiple problems individually. Consider everything.

Test the Theory

These are all steps during what phase of troubleshooting? Confirm the theory. Determine if the theory worked.

Create a plan of action

These are all steps during what phase of troubleshooting? Build a plan to fix the issue with minimal impact. Determine potential side effects

Implement the solution

These are all steps during what phase of troubleshooting? Implement the change during a controlled window

Verify full system functionality

These are all steps during what phase of troubleshooting? Test to ensure the problem was resolved. Confirm with clients. Implement Preventative measures

Document Findings

These are all steps during what phase of troubleshooting? Record what went wrong and how it was fixed. Formal Database preferred