class 6 powerpoint

What best defines software?
A. Data files created by users
B. Instructions that tell a computer what to do C. Physical devices connected to a computer D. Internet-based services only

Instructions that tell a computer what to do

What is the primary function of a web browser?

A. Store web pages locally for offline use
B. Display websites with text, images, and video
C. Send email and instant messages

D. Manage operating system settings

B. Display websites with text, images, and video

What distinguishes email software from messaging software?

A. Email only works on mobile devices
B. Email often allows fewer limitations than text messaging
C. Messaging cannot include attachments

D. Messaging does not require internet access

B. Email often allows fewer limitations than text messaging

What is messaging software mainly used for? A. Sending texts, photos, and files instantly
B. Creating long-form documents
C. Managing network connections

D. Editing multimedia projects

A. Sending texts, photos, and files instantly

Which tasks are MOST associated with productivity software?

A. Malware detection and removal
B. Managing user permissions
C. Word processing, spreadsheets, and presentations

D. Video conferencing and screen sharing

C. Word processing, spreadsheets, and presentations

What is the primary goal of collaboration software?

A. Enable communication and sharing between users

B. Replace productivity software entirely
C. Provide system security tools

D. Control hardware resources

A. Enable communication and sharing between users

Which is an example of file storage and sharing software?

A. Microsoft Word
B. Zoom
C. Google Drive

D. Adobe Photoshop

C. Google Drive

What does video conferencing software provide?

A. File backup and recovery
B. Real-time video and audio communication
C. Text-only collaboration

D. Remote hardware control

B. Real-time video and audio communication

What is the purpose of remote desktop software?

A. Access and control another computer remotely
B. Monitor system performance only
C. Share files without user interaction

D. Install operating systems automatically

A. Access and control another computer remotely

What is diagramming software MOST commonly used for?

A. File compression
B. Charts, diagrams, and team brainstorming
C. Video rendering

D. Network traffic analysis

B. Charts, diagrams, and team brainstorming

What is image and video editing software used for?

A. Streaming online media
B. Editing media and applying special effects
C. Managing digital rights

D. Installing codecs

B. Editing media and applying special effects

What is a function of audio editing software? A. Remote system access
B. Noise removal and sound enhancement
C. Video compression

D. Data visualization

B. Noise removal and sound enhancement

What is the SAFEST way to obtain software? A. Peer-to-peer file sharing
B. Email attachments from unknown senders
C. Trusted sites and reputable app stores

D. Pop-up download ads

C. Trusted sites and reputable app stores

What is an End User License Agreement (EULA)?

A. A document that installs software automatically
B. A legal contract between the developer and user
C. A subscription payment receipt

D. A software backup policy

A legal contract between the developer and user

What defines subscription-based software?

A. One-time lifetime purchase
B. Recurring payment model
C. Free use with no restrictions

D. Software bundled with hardware

B. Recurring payment model

 How should organizations choose between open-source and proprietary software?

A. Based on brand recognition
B. Based on specific organizational needs
C. Based on user interface design

D. Based on popularity alone

B. Based on specific organizational needs

What is an important step during software installation?

A. Disable all security software
B. Read and agree to the license
C. Delete existing applications

D. Skip configuration prompts

B. Read and agree to the license

How is software typically uninstalled in Windows?

A. Deleting the program folder
B. Restarting the computer
C. Settings > Apps > Uninstall

D. Removing the desktop shortcut

C. Settings > Apps > Uninstall

What is the correct order of the CompTIA troubleshooting methodology?

A. Identify → Theory → Test → Plan → Implement → Confirm → Document

B. Identify → Fix → Test → Confirm → Document
C. Test → Identify → Implement → Document

D. Plan → Implement → Test → Confirm

A. Identify → Theory → Test → Plan → Implement → Confirm → Document

What is the MAIN goal of Step 1 (Identify the problem)?

A. Replace faulty components
B. Gather information and understand the issue
C. Implement the solution

D. Escalate the issue immediately

B. Gather information and understand the issue

Why is establishing a theory of probable cause important?

A. It confirms the fix
B. It narrows down possible causes
C. It completes documentation

D. It prevents escalation

B. It narrows down possible causes

Why should theories be tested one at a time? A. To save system resources
B. To isolate the true cause of the problem
C. To reduce documentation

D. To speed up approval

B. To isolate the true cause of the problem

What is MOST important before implementing a fix?

A. Restarting the system
B. Backing up important data
C. Closing background applications

D. Updating the operating system

B. Backing up important data

What should a technician do if the issue cannot be resolved?

A. Continue testing indefinitely
B. Escalate the issue
C. Document and close the ticket

D. Replace the entire system

B. Escalate the issue

Why must the technician confirm the solution works?

A. To apply updates
B. To ensure the problem is fully resolved
C. To document findings

D. To restore backups

B. To ensure the problem is fully resolved

Why is documentation the final step?
A. It improves system performance
B. It helps future troubleshooting and knowledge sharing

C. It verifies backups
D. It prevents future errors automatically

B. It helps future troubleshooting and knowledge sharing

What is the primary purpose of software applications?

A. Enhance how users utilize computers
B. Replace physical hardware
C. Manage network traffic

D. Control operating systems

A. Enhance how users utilize computers

What do applications allow users to do?
A. Install operating systems
B. Interact with hardware, run applications, and solve problems

C. Manage security policies
D. Replace IT staff

B. Interact with hardware, run applications, and solve problems

Why is the CompTIA troubleshooting methodology valuable? 

A. It automates system repairs
B. It provides a structured approach to solving problems
C. It replaces documentation

D. It eliminates the need for technicians

B. It provides a structured approach to solving problems