Intro to Hospitality Exam 1

What was the first hotel listed on the New York stock exchange?

Sherrdon

What are the 3 majors of Dedman College of Hospitality?

Hospitality & Tourism Management

Global Club Management

Recreation & Tourism Management

Does Hospitality exhibit continuous growth? (True or False)

True

What was the first major hotel chain to have indoor electricity?

The Savoy

What type of hotel operation would you serve Champagne in when you walk in the door?

Luxary

Which manager is responsible for optimizing revenues in a hotel by adjusting rates during peak and off-peak times?

Revenue Manager

The support departments of a hotel include?

engineering & maintenance, sales & marketing

The staff person that typically manages guest accounts in hotels is which of the following?

Front Desk Agent

The staff person who’s job is to get bookings for rooms and banquet space is which of the following?

Sales and Marketing Manager 

A hotel concierge in a high-end hotel can typically score great theater tickets, dinner reservations, etc? (True or False)

True

Which position is one of the most critical positions in a full service hotel?

The Bellman - because first impressions are critical

The hotel management triangle includes what three components?

Guest, employees, & investors

The bed & breakfast concept was first introduced in ____?

Europe

Vacation ownership or “timesharing” properties offer customers partial ownership in a property. The customer actually owns a room in the resort along with other customers? (True or False)

False

What is the main difference between a hotel and a motel?

Hotels typically have interior hallways, motels typically have exterior door entrance to room. 

Which of the following types of hotels typically boast unique and artsy designs, great restaurants and cool bars?

Boutique Hotels 

Which of the following types of hotels is typically categorized by the recreational amenity it operates?

Resort

Which of the following brands would be included in the luxury category? Aloft/Ritz-Carlton/Embassy Suites

Ritz-Carlton

What is the main benefit of an airport hotel?

Free shuttle to the airport

Ancient trades routes and religious pilgrimages were the reasons for inns and taverns to open? (True or False)

True

What is the name of the company that Robert Dedman created and operated? 

ClubCorp

The Tremont House in Boston had a very expensive water pump system housed in the basement of the hotel. That way, each room could have its own toilet? (True or False)

False 

The early grand American hotels in the 18th and early 19th centuries were affordable for all? (True or False)

False

Which company owns the largest number of hotel brands?

Marriott

Which historic hotels was one of the first to have electric lighting?

The Savoy

The Dedman College has study abroad programs in which countries?

Switzerland & Italy (also New Zealand)

The Hospitality Industry is constantly growing? (True or False)

True

What cool student association is tied to the Global Club Management major?

CMAA (Club Management Association of America)

Which entrepreneur started the Carnival Cruise Line?

Ted Arison

Which Entrepreneur’s parents begin their empire with diners called Hot Shoppes?

W.J. Marriott

Restaurants are divided into which of the following two operating areas?

back of the house & front of the house

The person who developed the kitchen brigade system?

Auguste Escoffier

What does a sommelier do?

Selects and pairs wines with food

A organizational chart for a casual restaurant looks exactly the same as a fine dining establishment. All restaurants are basically operated the same way? (True or False)

False

The keys to success in food and beverage is to …?

Keeping food and labor cost low

In a fine dining staffing system, many of the position titles are named in a Spanish language? (True or False)

False

The sous chef is typically in charge of preparing the food during service and organizing the kitchen? (True or False)

True

Being a restaurant manager is typically one of the easiest career tracks in the hospitality field? (True or False)

False

The person in a fine dining establishment that is responsible for all aspects of service?

Maitre d"‘

The person in a fine dining establishment that is responsible for creating the menu, ordering the food, overseeing everything in the culinary department?

Executive Chef

Blaze pizza is an example of which type of food and beverage outlet?

Quick Service

The two categories that food and beverage outlets are divided into are:

Commercial & non-commercial

The term “Retail host” refers to which type of branded food and beverage outlet?

Restaurants that are in stores like Busy Bee or Target

Name examples of locations where you could find non-commercial food and beverage outlets.

Military Bases, Schools, University Campuses, Hospitals

The critical difference between commercial & non-commercial food service segments is…?

The main goal of one is to generate revenue, the other is to service people within that organization. 

Name locations where you could find COMMERCIAL food & beverage outlets, aside from stand alone restaurants. 

Cruise ships, country clubs, airports, hotels, big box retailers, gas stations/truck stops/convenience stores

Olive garden would be an example of which type of restaurant category?

Casual Dining

The term for a new type of restaurant that you may be seated by a hostess and attended to by a server after ordering meal at a counter.

Hybrid

In which food service category would you typically find table cloths, and napkins?

Fine Dining

Which food service category generates the highest amount of revenues?

Limited service (which is another term for quick service)

What are the 3 classic full-service Hotels?

1. midscale

2. upscale

3. luxury

What are the 3 categories of Commercial?

fine dining, quick service, & casual dinning

What are the types of food service available for country or golf clubs?

grill, upscale type restaurant, banquet department, snack bar or cart, 

The majority of modern hotels are based on concepts introduce and perfected in the U.S? (True or False)

True

Who envisioned a chain envisioned a chain of inexpensive roadside hotels oriented towards families traveling via automobil, and buy 1952 created the largest hotel chain in the world?

Kemmons Wilson; Holiday Inn

What are some recent lodging developments?

ownership of hotels have shifted away from hotel companies ; & now most hotels are owned by private investors while the hotels still control their brand name.

Who opened his first hotel in 1957 and acquired the Ritz-Carlton in 1995, and is now the largest hotel chain in the world based on # of hotels?

J. Willard Marriott

What was the first restaurant that offered stand alone fine dining?

Rules, London; Del monicos and Union Oyster Hose became some of the first fine dining standalones in the U.S.

Statlers Pan-American Expo hotel entailed…?

moderately priced rooms and a full range of services

Who became the first chain restaurant operator when he opened a restauraunt in a train station in 1876?

Fred Harvey

What was the first fast food chain that opened in 1921, Witchita?

White Castle

When did the first McDonalds open, and who convinced the McDonald brothers to sell the franchise rights?

1948; Ray Kroc

What was the original purpose of cruise lines?

Transport people and cargo from point to point

What type of commercial food service often operates with extended house, may have different levels of menus, limited menus, and typically have a lower profit margin?

Hotels

In hotel