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12 Terms

1
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Transaction Processing Systems (TPS)

handle the day-to-day business data at the operational level of the organization. Example: grocery store checkout cash registers, Amazon transactions.

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Management Information Systems (MIS)

produce detailed and specified information to help manage a company. Uses TPS data to generate reports. Example: annual sales data, performance data.

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Office Automation Systems (OAS)

support a wide range of predefined day-to-day work activities. Examples: Microsoft Word, Excel, PowerPoint, Outlook.

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Knowledge Management Systems (KMS)

help organizations capture, store, and retrieve organizational knowledge. Examples: training materials, company policies.

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Decision Support Systems (DSS)

analyze data and support decision-making. Example: sales forecasting, loan and investment analysis.

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Mobile Applications

represent a niche application model for mobile information broadcasting. Examples: Instagram, WhatsApp, Office Mobile.

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Intelligent Systems

simulate human intelligence (reasoning, learning, sensing). Examples: AI for loan applications, self-driving cars, Siri, Alexa.

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Input Technologies

Enter data into a device

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Scanners

convert printed/handwritten text and images into digital data.

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Smart Cards

contain microprocessor chip, memory circuits, or magnetic stripe. Some allow contactless transmission using RFID and NFC.

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Electronic Communication Tools

This application software lets users convey verbal and written information and send files, documents, or other content such as fax, email, voice mail, and blogs.

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Electronic Conferencing Tools

These tools allow information sharing and engaging user interactions, such as internet forums and video conferencing.