OB Lecture 2, Chapter 3+4, Attitudes-Job Satisfaction and Moods-Emotions

Affect

Affect

Term used to describe a broad range of feelings that people experience, including emotions and moods

Emotions

Intense, discrete and short-lived feeling experiences that are often caused by specific event

Moods

Feelings that are longer-lived and less intense than emotions that lack a contextual stimulus(number of events that evoke a reaction) Cause of mood is often general and unclear

Moral emotions

Emotions that have moral implications because of our instant judgment of the situation that evokes them

Positivity offset

The tendency of most individuals to experience a mildly positive mood at zero input(waking up happpy)

What influences emotions and moods?

Personality, Time of day/day of week, Weather, Stress, Sleep, Exercise and Gender(stereotyped)

Emotional Labor

The effort to manage and display specific emotions as required by a job or social role

Emotional Dissonance

The internal conflict that arises when individuals must show emotions that differ from their genuine feelings, potentially causing stress and psychological strain

Surface acting

Form of Emotional Labor: The act of pretending that you feel a certain way

Deep acting

Form of Emotional Labor: Investing time and effort to change their underlying mood to fit the required mood in their place of work

Emotional Intelligence

The ability to detect and to manage emotional cues and information

Emotion regulation

The process of identifying and modifying felt emotions

Emotional suppression

Pushing out uncomfortable thoughts and feeling

Cognitive reappraisal

Reframing the meaning of a situation in order to up or down regulate your emotions

Social Sharing(Venting)

To recount and share your emotional experiences with others

Emotional contagion

The process by which people’s emotions are caused by emotions of others

Affective Events Theory (AET)

Framework of psychology designed to understand and describe individuals' feelings and emotions connected to their workplace, job satisfaction, job performance, and behaviors.

Attitude

Evaluative statements about objects, people, or events

How are attitudes formed

1. Cognitive(Evaluation) = What do you see, hear, perceive and know?

2. Affective(Feeling) = How do you feel about this?

3. Behavioral(Action) = How do you act?

Positive or negative evaluations about work

• Organizational identification

• Job satisfaction

• Job involvement

• Psychological empowerment

• Organizational commitment

• Perceived organizational support

• Employee engagement

Active destructive response of dissatisfaction

Exit: Leaving or considering leaving. Search of a better alternative

Passive destructive response of dissatisfaction

Neglect: Passively allowing circumstances to worsen. Chronic lateness, reduced effort, being absent etc.

Active constructive response of dissatisfaction

Voice: Acting directly to resolve the action

Passive constructive response of dissatisfaction

Loyalty: Belief in community and trusting that situation will resolve itself