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28 Terms
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Adaptability
Altering spoken messages in accordance with behavioral cues from the client.
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Affect
The outward expression of mood
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Attentive listening
Listening actively and with mindfulness and using all the senses, and paying attention to what the client says, does, and feels
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Brevity
Using the fewest words possible Communication is the exchange of information, ideas, thoughts or feelings between two or more people.
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Boundary
The defining limit of an individual
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Clarity
Saying precisely what is meant, and
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Countertransference
Occur when the nurse transfers feelings to client of a significant person in her life
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Credibility
Means worthiness of belief, trustworthiness, and reliability. Credibility may be is the most important criterion of effective communication
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Humor
Used to help clients adjust to difficult and painful situations.
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Mental Status Exam
Analogous to the physical examination. It is a series of observations and examinations on the client’s behavior, thoughts and cognition at one point in time.
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Mood
The emotional state of an individual
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Nursing Process
A series of organized steps designed for nurses to provide excellent care. Learn the five phases, including assessing, diagnosing, planning, implementing, and evaluating
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Pace and intonation
The manner of speech, as in the rate or rhythm and tone
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Perceptions
The personal view of an event
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Personal space
The distance people prefer in interactions with others
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Process Recording
A method in which a nurse and student nurses record all the communication, both verbal and non-verbal, spoken and observed during his or her interview with the patient.
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Proxemics
The study of distance zones between people during communication. People feel more comfortable with smaller distances when communicating with someone they know rather than with strangers (DeVito, 2008)
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Psychosocial Assessment
An evaluation of an individual's mental health and social well-being. It assesses self-perception and the individual's ability to function in the community
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Relevance
The quality or state of being closely connected or appropriate
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Resistance
The development of ambivalent feelings for self-exploration or self-disclosure
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Self-awareness
The ability to see yourself clearly and objectively through reflection and introspection
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Simplicity
The use of commonly understood words, brevity, and completeness.
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Therapeutic communication
A collection of techniques that prioritize the physical, mental, and emotional well-being of patients
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Therapeutic relationships
A helping relationship that's based on mutual trust and respect, the nurturing of faith and hope, being sensitive to self and others, and assisting with the gratification of patient’s physical, emotional, and spiritual needs through adequate knowledge and skill
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Timing
The ability to choose the best moment for some action, movement, etc.
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Transference
Occur when the client transfers feelings to nurse of a significant person in her life