1.)Dialogue: This means discussion. It is also means arriving at settlements through discussions. Today we communicate a lot by telephone, fax, e-mail, social media and by one on one direct discussions.
2.)Mediation: This involves the intervention of a third party who is considered impartial and neutral. The basic components are intervention, acceptability, impartiality, assistance to the parties and encouraging a voluntary process.
3.)Negotiation: This is a problem solving process in which two or more people voluntary discuss their differences.
4.)Arbitration: This is the hearing of a dispute by an impartial third party {chosen by the parties},whose judgment the parties to the dispute agree to accept.