Exam Study Guide Flashcards

Social Engineering

Manipulative tactics used to trick individuals into revealing confidential information.

Digital Transformation

The process of using digital technologies to fundamentally change how operations and services are delivered.

Data vs. Information vs. Knowledge

Data are raw facts, information is processed data, and knowledge is insights derived from information.

BPI (Business Process Improvement)

A methodology for improving existing processes.

BPR (Business Process Reengineering)

A radical rethinking of business processes to achieve dramatic improvements.

BPM (Business Process Management)

A systematic approach to managing and improving business processes.

Phases of BPI

1. Identify processes needing improvement 2. Analyze the current process 3. Design the improved process 4. Implement changes 5. Monitor results.

Market Pressures

Competitive forces requiring businesses to adapt.

Porter's Competitive Forces Model

An analytical framework describing competitive pressures that influence a business's strategic activities.

Cost Leadership

A strategy of offering products at the lowest cost.

Differentiation

A strategy of offering unique product features to stand out in the market.

Utilitarian Approach

An ethical standard focusing on outcomes and maximizing overall happiness.

Privacy Issues

Concerns related to data collection and user consent.

Information Security Controls

Measures like authentication and authorization used to protect information systems.

Firewalls

Devices that monitor and control incoming and outgoing network traffic.

VPNs

Virtual Private Networks that create secure connections over public infrastructure.

Risk Management

The goal of protecting organizational assets while managing risks.

Open Source Software

Software that is available for use and modification by anyone.

DevOps

A combined approach of development and operations that improves product delivery speed.