E1

stages of employee lifecycle

1. recruit

2. onboard

3. develop

4. retain

5. offboard

motivation

goals

attitude

success

performance

support

idea

TQM

total quality management

TQM aspects - total

involvement of:

customers

employees

suppliers

TQM aspects - Q

quality of:

work

processes

company

TQM aspects - M

role model

promote teamwork and learning

demonstrate persistence

TQM summary

continuous improvement

customer focus

process management

planning process

total participation

4Ps

continuous improvement

product

people

process

productivity

8 wastes

1. defects

2. overproduction

3. waiting

4. non-utilized talent

5. transportation

6. inventory

7. motion

8. excess processing

TQM definition

business philosophy

managing ppl and processes

ensure customer satisfaction

every stage of business

six sigma definition

quality management

eliminates faults

goal = perfection

CRM

customer relations management

CRM aspects

email integration

follow up and projects

documents

email marketing

sales calls

relationship management

supplier management

1. define requirements

2. onboarding/compliance

3. product quality/specification

4. data

5. site visits

6. foreign supplier verification

7. product recall/withdrawal

retail mix

price

promotion

place

product

presentation

personnel