FBLA Health Care Administration Practice Questions

All the data that has been collected related to the individual patient is known as what?

medical record

Emailing patients is acceptable

if a secured email system or portal is used

You are cleaning the patient room before you leave for the day. What should you do with the paper that covers the table?

dispose of it

What does the medical suffix stasis mean?

stopping

The medical prefix diplo means

double

What is the national agency that directs protocols to provide safe, healthy working conditions for Americans?

Occupational Safety and Health Administration

You are being harassed in the workplace. What should be the appropriate first action in handling this?

tell the harasser that he/she is making you uncomfortable

A surgeon leaves a medical instrument in a patient after surgery. Due to this, the physician could be sued. This would be known as?

malpractice

You're having a monthly department meeting. What would be the first step in the meeting?

call to order

What represents a behavior that is intended to protect oneself from a perceived threat?

defensive

Confidentiality is a major concern when

leaving a message on a patient's answering machine

A bruise also is known as a/an

contusion

Which definition best describes a thoracotomy?

incision through the chest wall

Patient education is critical to prevent the onset of a repeat of illness. What is essential to assess before beginning patient education?

readiness to learn

The Centers for Disease Control and Prevention is the principal agency concerned with the

health and safety of people throughout the

world

What is the name of a service that may by employed by a medical practice to prepare and

send all monthly statements and to place collection calls when needed?

clearinghouse

The government requires businesses to report incomes on a regular basis. What is the

required form to be sued in this reporting process?

wage and taxable account form

Which one of the following statements regarding interviewing a patient is correct?

Restate the patient's comments to be sure the information recorded is accurate

Why should a medical office take care in who handles the telephone communication for them?

it may be first contact

What is probably the best way to deal with a difficult patient?

direct communication

What is a statement sent by an insurance company to explain what services were paid for?

explanation of benefits

The majority of costs in a medical office come from what area?

salaries

What term means that an invoice is approved for payment, has been recorded in ledger as an outstanding liability since not paid?

vouchered

Which type of health insurance plan uses one primary doctor to oversee all health care services?

Health Maintenance Organization

What is the claim form used by healthcare institutions universally to submit their claims and invoices?

CMS 1500

What is the consequence if the amount of dollars collected for a flexible spending account are not used by the end of the benefit year?

dollars are not returned or renewable for the next year

What is the SOAP note?

documentation method employed by healthcare providers to create a patient chart

How long should employee health records be retained on hand?

3 years

How far are water droplets assumed to float and thus be protected against in droplet isolation?

3 feet

The use of universal precautions are measures to reduce the risk of disease transmission by contact with what?

by blood and body fluids from all patients

Exposure to bloodborne pathogens may not commonly occur through

needle sticks

What question cannot be asked of you as the patient?

How is your spouse's health?

A blood pressure reading of 141/95 would indicate the patient is in

stage 2 hypertension

What does the acronym ADL stand for?

activities of daily living

Which one would be an example of software?

computer's operating system

What is one thing to remember when sending an email?

keep messages short and to the point