Interpersonal COMM Ch. 9 Vocab

emotional intelligence

The ability to understand and manage one’s own emotions and to be sensitive to others’ feelings.

reappraisal

Rethinking the meaning of emotionally charged events in ways that alter their emotional impact.

emotional labor

Managing and even suppressing emotions when it is both appropriate and necessary to do so

emotional contagion

The process by which emotions are transferred from one person to another.

facilitative emotions

Emotions that contribute to effective functioning.

debilitative emotions

Emotions of high intensity and long duration that prevent a person from functioning effectively.

rumination

Recurrent thoughts not demanded by the immediate environment that increase an emotion’s duration.

self-talk

The nonvocal, internal monologue that is our process of thinking.

fallacy of perfection

The irrational belief that a worthwhile communicator should be able to handle every situation with complete confidence and skill.

fallacy of approval

The irrational belief that it is vital to win the approval of virtually every person with whom a communicator interacts.

fallacy of should

The irrational belief that people should behave in the most desirable way, based on the inability to distinguish between what is and what should be.

fallacy of overgeneralization

Irrational beliefs in which (1) conclusions (usually negative) are based on limited evidence, or (2) communicators exaggerate their shortcomings.

fallacy of causation

The irrational belief that emotions are caused by others and not by the person who has them.

fallacy of helplessness

The irrational belief that satisfaction in life is determined by forces beyond one’s control.

fallacy of catastrophic expectations

The irrational belief that the worst possible outcome will probably occur.