5 - Job Satisfaction

What is job satisfaction?

A pleasurable emotional state resulting from the appraisal of one’s job experiences.

Which two components is job satisfaction based on?

Cognition and affect.

What is Value-Percept Theory?

It assesses whether your job supplies what you value.

What does satisfaction equal in the context of Value-Percept Theory?

Dissatisfaction = (Vwant - Vhave) x (Vimportance).

What are some commonly assessed work values?

Pay, promotions, supervision, coworkers, work itself, altruism, status, and environment.

What is one core job characteristic that increases job satisfaction?

A sense of meaningfulness.

How does affect influence cognition?

Affect colors cognition, meaning emotions can influence thoughts about one’s job.

What is the significance of the Job Characteristics Model?

Jobs that are challenging and fulfilling are intrinsically more enjoyable.

Name one low responsibility job example.

A telephone operator who must handle calls according to specified procedures.

What are the five core job characteristics according to the Job Characteristics Model?

Variety, identity, significance, autonomy, and feedback.

What psychological state is linked to job significance?

Meaningfulness of work.

What does knowledge of results refer to in a job context?

The amount of direct and clear information about performance.

What is one reason for fluctuations in job satisfaction?

Mood and emotions affect satisfaction levels.

What do emotions tend to be in comparison to moods?

More intense and directed at specific circumstances.

What is emotional dissonance?

Inconsistencies between a person's actual emotions and displayed emotions.

How can workplace events affect employees?

They can cause affective reactions, leading to changes in job satisfaction.

What role does emotional labor play in certain jobs?

It's needed to manage and express emotions appropriately in professional settings.

What is emotional contagion?

The phenomenon where people 'catch' the emotions of others.

What are the effects of job satisfaction on job performance?

It has a moderate positive effect, leading to higher task performance and lower counterproductive behavior.

What is the relationship between job satisfaction and organizational commitment?

Job satisfaction has a strong positive effect on organizational commitment.

How does one calculate a satisfaction potential score (SPS)?

Through answering a series of questions regarding core job characteristics and adjusting scores.

What impacts mood in the workplace?

Job tasks and the work environment.

What does the 'Gripe Index' assess?

A person's degree of satisfaction with various aspects of life.

What are two conditions necessary for achieving 'flow' in a job?

The activity must be challenging and the employee must possess the required skills.

What are positive emotions associated with?

Pleasurable experiences like joy, pride, relief, hope, and love.

What does the Affective Events Theory suggest about workplace events?

They can cause direct emotional reactions that influence attitudes and behaviors.

What is the difference between positive and negative moods?

Positive moods are more enjoyable while negative moods can lead to dissatisfaction.

What is a core indicator of job satisfaction?

Satisfaction with the work itself.

How do emotions influence job satisfaction?

Positive emotions can enhance job satisfaction while negative emotions may diminish it.