USPS Exam 421 Window Clerk

End to end process to ensure mail is collected, distributed and delivered the type of clock the usps runs on

24 hour clock

Items sent within the US APO, FPO, UN, and its territories and possessions.

Domestic mail

sets forth the policies, regulations and procedures governing domestic mail

DMM- Domestic Mail Manual

sets forth policies, regulations, and procedures governing international mail

IMM- International Mail Manual

contains policies and procedures for administrative ad support functions within the postal service

ASM-Administrative and Support Manual

all manuals are found on line via?

Policy Net

Guarantees overnight or next day delivery $100 insurance and free tracking

Express Mail

Premier Shipping service of the USPS

Express Mail

Fast and affordable max 70lbs $50 insurance another premier shipping service of the USPS 2-3 DAYS delivery

Priority Mail

Bulk mail usually handled at distribution centers

Parcel Select

Merchant pays postal fee returning merchandise bulk parcel return product

Parcel Return Services

First class mail, periodicals, standard mail, package services

Mailing services

proof of mailing uses PS Form 3800

Certified Mail

Provides up to $5000 in coverage extra service requires PS Form 3813 or 3813-p

Insured Mail

Provides date and time of delivery, free when you purchase Priority mail now called USPS Tracking

Delivery Confirmation

POM

Postal Operations Manual

Official Source for updates and updated bi-weekly

Postal bulletin

Does this package contain anything liquid, fragile, potentially hazardous' such as/like perfume or lithium batteries?

6 Part of HAZMAT question

Tells you when and how to display the POW flag

Postal Bulletin

POW

Prisoner of War

Bears only stamps as postage weights more than 13 oz and was not excepted at retail counter.

Anonymous Mail

PVI

Postage Validation Imprinter

AMU

Anonymous Mail Unit

DDD1

Weighs less than 13 oz

DDD2

Weighs more than 13 oz

Magazines, newspaper, must be printed at least 4x's times a year from a creditable organization

Periodicals

Parcel post, bonded printed matter media mail, library mail

package services

printed matter weighs less than 16 oz must pay annual presort fee min. of 200 pieces or over 50 lbs

Standard Mail

can be used for gifts weighs up to 70lbs measures max of 130in price based on weigh distance and shape

Parcel Post

Delivery time 2-3 days( not guaranteed )

Priority Mail

Delivery time 1-2 days ( overnight and next day ) * Guaranteed

Express mail ( Priority Mail Express )

Letters size max

6 1/8in in height and 11 1/2in in length max 1/4in in thickness

Flats size max

15in in length and 12in in height and 3/4in in thickness

Machinable Parcels

min 3in max 17in weight 6 oz min and 25lbs max

Rolls that are longer than machinable parcels

Irregular Parcels

How many zones

8

effects zones 1-4 piece weighs less than 20lbs but longer than 84in and is charged the 20lb price

Balloon Price

Effects zones 5-8 can't exceed 1728cu ft max 108in in girth

Dimensional Price

How often is the Postal bulletin printed

Bi-weekly

Where do we find a list of lost or stolen MO (money orders)

Postal Bulletin and POS

Postal Service___________ are available online and provide guidance on regulations for domestic/international/administrative/personnel fields support?

Directives

Priority Mail is delivered in

2-3 days

any mailable item that weighs less than 13 oz

First Class Mail

Global Express Guarantee (GXG) is shipped in

1-3 days

No mail piece can weigh more than except standard post

70lbs

EDDM

Every Door Direct Mail

Express mail is delivered in

1-2 days

what surcharge applies to items/parcels over 108 but no more than 130in

oversize /parcel post

PS Form 3816

COD

PS Form 3816-AS

More than 3 COD articles are mailed at one time

Parcel Post and zones 5-8 larger than 1 cubic foot use

Dimensional Pricing

Ensures that mail is delivered to a specific addressee or the addressee agent for a fee

Restricted delivery

Post Office motto for providing the ideal customer experience

Clean, Stocked, and Friendly Everyday

What are the three P's that influence customer perception

Personal, Professional, Postal

What does G.I.S.T. stand for

Greet, Inquiry, Suggest, and Thank

Words that generate a negative feeling

Trigger Words

Words that make us feel relaxed and composed

Calming Words

What does POS stand for

Point of Service

Postal Bulletin, Retail Digest, LMS, Emails, service talks, postal message center, news link are all

Retail Communication Channels

SSK, ATM, Stamps by mail, USPS.COM, CPU, Village post offices, mobile retail units, stamps-to-go, stamps by phone, approved shippes,

10 expanded access channels

PS Form 1412

End of the day report

SSA is accountable for ______ at the retail floor

$100 in cash(AIC753) and blank money orders

Available at designated PO for transients and people waiting to get PO Boxes and the mail is help for a max of 30 days unless extended my Postmaster

General Delivery

SIA

Segmented Inventory Accountability

what credit is it when the stock custodian holds unit resolve and transfer to retail floor SSA and the abbreviation for it

SIA - Segmented Inventory Accountability

on the due date a PO Box powered mail is distributed to the box but not delivered

1st day of the month (10 day grace period)

on this day a reminder letter is generated from webbats and placed in the PO Box

20th day

on this day the PO Box is returned to sender

11th day

When customer goes on vacation the post office can hold their mail for a max of

30 days

What does RCE stand for

Retail Customer Experience

Max weight for a 1st class letter

13 oz

PS Form 3849

Delivery Notice/Reminder/Receipt

PS Form 153

Signature Confirmation

PS Form 152

Delivery Confirmation

How often is the Retail floor stocked

Bi-weekly

SSA are audited for SIA how often

quarterly

what does BMEU

Business mail entry Unit

PS Form 3800

Certified Mail Receipt

PS Form 8105-B

Reporting Suspicious Transaction

PS Form 8105-A

Completed by the customer when purchasing more than $3,000 in money orders or cashed money orders of $10,000 or more.

Insurance claims should be filed no later than

60 days

Anonymous Mail is separated at

AMU

Change of address takes how long to complete

5 days

Refunds should be requested within how may days

30 days

Stamps are replenished how often

weekly

Commercial mail or Business related mail customers must be processed by what unit

BMEU

Customers are charge what fee to pay to have their PO Box back after the 10th day

late fee or lock change fee of $21

Customers can check their claim online after how many days

10

A second or finally notice is issued after how many calendar days from the first attempted delivery of certified mail article

5 days

PS Form 3816 COD must show

the article number

How many bait many orders does the SSA get assigned to and where are they kept

3 and they are kept under the largest currency bill in the draw

Units with Individual accountability have fixed credits/stamps and are audited how often

every 4 months

BSA IS

Bank secrecy Act a law that requires every business that provides financial services to report these transactions

what are the two types of money orders and their colors

Domestic- green and International - pink

Money orders can be purchased with

cash, travelers check, credit and debit cards

RCE stands for

Retail Customer Experience

What is the main benefit of the RCE Program

Test the skill of our retail work force through the eyes of our customer (mystery shopper)

The post website is

usps.com

Does the post office give cash back if so how much

yes, as long as they purchase something up to $50 in $10 increments

POW flags are given

for burial purposes