Studied by 0 people
Looks like no one added any tags here yet for you.
End to end process to ensure mail is collected, distributed and delivered the type of clock the usps runs on
24 hour clock
Items sent within the US APO, FPO, UN, and its territories and possessions.
Domestic mail
sets forth the policies, regulations and procedures governing domestic mail
DMM- Domestic Mail Manual
sets forth policies, regulations, and procedures governing international mail
IMM- International Mail Manual
contains policies and procedures for administrative ad support functions within the postal service
ASM-Administrative and Support Manual
all manuals are found on line via?
Policy Net
Guarantees overnight or next day delivery $100 insurance and free tracking
Express Mail
Premier Shipping service of the USPS
Express Mail
Fast and affordable max 70lbs $50 insurance another premier shipping service of the USPS 2-3 DAYS delivery
Priority Mail
Bulk mail usually handled at distribution centers
Parcel Select
Merchant pays postal fee returning merchandise bulk parcel return product
Parcel Return Services
First class mail, periodicals, standard mail, package services
Mailing services
proof of mailing uses PS Form 3800
Certified Mail
Provides up to $5000 in coverage extra service requires PS Form 3813 or 3813-p
Insured Mail
Provides date and time of delivery, free when you purchase Priority mail now called USPS Tracking
Delivery Confirmation
POM
Postal Operations Manual
Official Source for updates and updated bi-weekly
Postal bulletin
Does this package contain anything liquid, fragile, potentially hazardous' such as/like perfume or lithium batteries?
6 Part of HAZMAT question
Tells you when and how to display the POW flag
Postal Bulletin
POW
Prisoner of War
Bears only stamps as postage weights more than 13 oz and was not excepted at retail counter.
Anonymous Mail
PVI
Postage Validation Imprinter
AMU
Anonymous Mail Unit
DDD1
Weighs less than 13 oz
DDD2
Weighs more than 13 oz
Magazines, newspaper, must be printed at least 4x's times a year from a creditable organization
Periodicals
Parcel post, bonded printed matter media mail, library mail
package services
printed matter weighs less than 16 oz must pay annual presort fee min. of 200 pieces or over 50 lbs
Standard Mail
can be used for gifts weighs up to 70lbs measures max of 130in price based on weigh distance and shape
Parcel Post
Delivery time 2-3 days( not guaranteed )
Priority Mail
Delivery time 1-2 days ( overnight and next day ) * Guaranteed
Express mail ( Priority Mail Express )
Letters size max
6 1/8in in height and 11 1/2in in length max 1/4in in thickness
Flats size max
15in in length and 12in in height and 3/4in in thickness
Machinable Parcels
min 3in max 17in weight 6 oz min and 25lbs max
Rolls that are longer than machinable parcels
Irregular Parcels
How many zones
8
effects zones 1-4 piece weighs less than 20lbs but longer than 84in and is charged the 20lb price
Balloon Price
Effects zones 5-8 can't exceed 1728cu ft max 108in in girth
Dimensional Price
How often is the Postal bulletin printed
Bi-weekly
Where do we find a list of lost or stolen MO (money orders)
Postal Bulletin and POS
Postal Service___________ are available online and provide guidance on regulations for domestic/international/administrative/personnel fields support?
Directives
Priority Mail is delivered in
2-3 days
any mailable item that weighs less than 13 oz
First Class Mail
Global Express Guarantee (GXG) is shipped in
1-3 days
No mail piece can weigh more than except standard post
70lbs
EDDM
Every Door Direct Mail
Express mail is delivered in
1-2 days
what surcharge applies to items/parcels over 108 but no more than 130in
oversize /parcel post
PS Form 3816
COD
PS Form 3816-AS
More than 3 COD articles are mailed at one time
Parcel Post and zones 5-8 larger than 1 cubic foot use
Dimensional Pricing
Ensures that mail is delivered to a specific addressee or the addressee agent for a fee
Restricted delivery
Post Office motto for providing the ideal customer experience
Clean, Stocked, and Friendly Everyday
What are the three P's that influence customer perception
Personal, Professional, Postal
What does G.I.S.T. stand for
Greet, Inquiry, Suggest, and Thank
Words that generate a negative feeling
Trigger Words
Words that make us feel relaxed and composed
Calming Words
What does POS stand for
Point of Service
Postal Bulletin, Retail Digest, LMS, Emails, service talks, postal message center, news link are all
Retail Communication Channels
SSK, ATM, Stamps by mail, USPS.COM, CPU, Village post offices, mobile retail units, stamps-to-go, stamps by phone, approved shippes,
10 expanded access channels
PS Form 1412
End of the day report
SSA is accountable for ______ at the retail floor
$100 in cash(AIC753) and blank money orders
Available at designated PO for transients and people waiting to get PO Boxes and the mail is help for a max of 30 days unless extended my Postmaster
General Delivery
SIA
Segmented Inventory Accountability
what credit is it when the stock custodian holds unit resolve and transfer to retail floor SSA and the abbreviation for it
SIA - Segmented Inventory Accountability
on the due date a PO Box powered mail is distributed to the box but not delivered
1st day of the month (10 day grace period)
on this day a reminder letter is generated from webbats and placed in the PO Box
20th day
on this day the PO Box is returned to sender
11th day
When customer goes on vacation the post office can hold their mail for a max of
30 days
What does RCE stand for
Retail Customer Experience
Max weight for a 1st class letter
13 oz
PS Form 3849
Delivery Notice/Reminder/Receipt
PS Form 153
Signature Confirmation
PS Form 152
Delivery Confirmation
How often is the Retail floor stocked
Bi-weekly
SSA are audited for SIA how often
quarterly
what does BMEU
Business mail entry Unit
PS Form 3800
Certified Mail Receipt
PS Form 8105-B
Reporting Suspicious Transaction
PS Form 8105-A
Completed by the customer when purchasing more than $3,000 in money orders or cashed money orders of $10,000 or more.
Insurance claims should be filed no later than
60 days
Anonymous Mail is separated at
AMU
Change of address takes how long to complete
5 days
Refunds should be requested within how may days
30 days
Stamps are replenished how often
weekly
Commercial mail or Business related mail customers must be processed by what unit
BMEU
Customers are charge what fee to pay to have their PO Box back after the 10th day
late fee or lock change fee of $21
Customers can check their claim online after how many days
10
A second or finally notice is issued after how many calendar days from the first attempted delivery of certified mail article
5 days
PS Form 3816 COD must show
the article number
How many bait many orders does the SSA get assigned to and where are they kept
3 and they are kept under the largest currency bill in the draw
Units with Individual accountability have fixed credits/stamps and are audited how often
every 4 months
BSA IS
Bank secrecy Act a law that requires every business that provides financial services to report these transactions
what are the two types of money orders and their colors
Domestic- green and International - pink
Money orders can be purchased with
cash, travelers check, credit and debit cards
RCE stands for
Retail Customer Experience
What is the main benefit of the RCE Program
Test the skill of our retail work force through the eyes of our customer (mystery shopper)
The post website is
usps.com
Does the post office give cash back if so how much
yes, as long as they purchase something up to $50 in $10 increments
POW flags are given
for burial purposes
