DBB1209: Unit 10-12 Vocabulary Flashcards – Oral Communication Skills, Meetings, Reading Skills

Vocabulary flashcards covering key terms from Units 10-12: Oral Communication, Meetings, and Reading Skills.

Oral communication

The process of conveying information through spoken language, including speaking and listening, used in business for speeches, proposals, and meetings.

Oral face-to-face communication

A form of oral communication where participants are in the same location, enabling nonverbal cues and immediate feedback.

Oral non-face-to-face communication

Oral communication conducted without in-person presence, such as via teleconferencing, telephone, or voice mail.

Teleconferencing

Real-time meetings with participants at different locations, often using audio and video.

Video conferencing

Teleconferencing with live video, allowing participants to see each other during the meeting.

Telephone communication

Voice communication over telephone networks enabling contact with distant receivers.

Voice mail

A system that records and returns audio messages when the recipient is unavailable.

Face-to-face meetings

Meetings where participants meet in person, facilitating direct interaction and nonverbal cues.

Visual aids

Tools such as demonstrations, photographs, diagrams, charts, and graphs used to support a presentation.

Product demonstrations

A visual aid showing a product in use to illustrate features and benefits.

Photographs

Real images used to illustrate points or provide evidence during a presentation.

Diagrams

Simple two-dimensional drawings that convey structure, size, or relationships.

Lists and tables

Organized arrangements of data used to highlight facts and comparisons.

Pie charts

Circular charts showing percentages of a whole.

Graphs

Visual representations of data trends over time or comparisons between items.

Flip chart

A large pad on an easel used to display sequential visuals during a presentation.

Transparencies

Clear sheets projected onto a screen with an overhead projector.

LCD projector

A display device that projects images from a computer onto a screen using LCD technology.

PowerPoint slides

Digital slides created with Microsoft PowerPoint to present visuals and information.

Handouts

Printed materials distributed to the audience to provide permanent records or extra details.

Computerized displays

Visuals stored and displayed from a computer, often via a projector or screen.

CDs

Compact discs used to store audio or video materials for a presentation.

DVDs

Digital versatile discs used to deliver multimedia content in a presentation.

Attention getter

A technique at the start of a presentation to capture audience interest and engagement.

Introduction

The opening section of a presentation that states the purpose, introduces the topic, and outlines the structure.

Body

The main section where the key points and supporting details are developed.

Conclusion

The closing section that reviews the main points and often includes a call to action.

Key idea

The central message or main takeaway the presenter wants the audience to remember.

Statement of purpose

A clear declaration of what you want to achieve with the presentation.

General purpose statement

A broad aim of the presentation, such as to inform, persuade, or entertain.

Specific purpose statement

A precise, measurable objective of the presentation, tailored to the audience.

Audience analysis

The process of gathering information about listeners to tailor the presentation.

Demographics

Characteristics of an audience such as age, gender, education, and cultural background.

Preferred style of presentation

The presentation style that best suits the audience, such as formal, informal, or humorous.

Outline

A structured plan of the presentation showing introduction, main points, and conclusion.

Collection of information

The process of gathering data and material to support the presentation.

Organization of the body

Arranging main ideas and subpoints in a logical order and choosing an organizational pattern.

Planning the introduction

Crafting an attention-getter, stating the main idea, and previewing the content within 10-15% of speaking time.

Planning the conclusion

Summarizing the main points and delivering a strong closing with a call to action when appropriate.

Delivery style

The manner of presenting (speaking pace, voice projection) chosen to suit the audience.

Impromptu

Speaking with little or no preparation.

Extemporaneously

A prepared and rehearsed talk delivered naturally without reliance on notes.

Memorizing

Delivering a speech word-for-word from memory, which can feel artificial and risky.

Reading from written notes

Delivering the talk by reading the entire text from prepared notes.

Speaking from notes

Giving a talk by using brief prompts or bullet points on cue cards while maintaining eye contact.

Voice quality

The tonal characteristics of a speaker’s voice, affecting clarity and perception.

Pitch

The highness or lowness of the voice.

Loudness

The volume at which the speaker talks.

Convergence

The chairperson’s process of reconciling different viewpoints to reach a group decision.

Agenda

A written list of topics to be discussed at a meeting, including time, participants, and goals.