chap 4

travel industry

a tourism and hospitality network encompassing both the public and private sectors.

Tourism and hospitality supply components

-natural resources

-infrastructure,

-transportation,

-superstructure,

-hospitality resources.

Natural resources

include climate, topography, flora and fauna, lakes, rivers, volcanoes, waterfalls, caves, and canyons.

Infrastructure

consists of facilities that are underground or on the surface, such as water, power, communications systems, sewage and drainage, streets, highways, and bridges.

Hospitality resources

-the general feeling of being welcomed that tourists receive in a destination area.

Transportation and transportation equipment

includes passenger transportation facilities used on land, air, and sea.

Superstructure

refers to facilities that are above the ground.

travel industry

is a tourism and hospitality network, which includes both the public and private sectors.

first category

direct providers, include businesses that are associated with travel, such as airlines,hotels, restaurants, ground transportation, travel agencies' and retail shops.

second category

support services, lend support to direct providers.

third category

tourism deptal orgs, is different from the first two, since it includes planners, govt agencies, financial institutions, real estate developers, and educational and vocational training institutions

1.Natural resources —

include elements in an area for the use and enjoyment of visitors such as climate

2.Infrastructure

consists of all' underground and surface developmental construction such as water supply systems, sewage disposal systems

3.Superstructure

is the above ground facility services such as airport buildings, passenger traffic terminals, hotels,

4.Transportation and transportation equipment

include items such as ships, airplanes, trains,buses, limousines, taxis, automobiles, cog railways

5.Hospitality resources

include the cultural wealth of an area which makes possible the successful hosting of tourists.

Natural Resources

a destination area provide an excellent asset to sell to tourists.

Infrastructure

consists of all the underground and surface developmental construction of a region,

Infrastructure

-Water

-power

-Communication.

-Sewage/drainage

-Healthcare.

-Streets/highways.

-Transportation terminals.

-Security.

Water.

sufficient quantity of pure water is essential. A typical resort requires 350 to 400 gallons of water per room per day.

Power.

The important things to consider are that adequate supply of power is available to meet peak load requirements

Communication.

is necessary that the telephone and/or telegraph service is available.

Sewage/drainage.

Sewer demand is often placed at 90% of domestic water demand.

Healthcare.

The type of healthcare facilities provided will depend on the number of visitors expected,

Streets/highways.

the availability of first-Class roads adds greatly to the accessibility of a region.

Transportation terminals.

problems in terminal facilities and ground transportation:

a. General.

b. Air.

c. Rail.

d. Bus.

Security.

While on vacation, tourists are in an unfamiliar environment. Because of this, the need for assurance regarding their safety is -important.

Hospitality resources

refer to the general feeling of being welcomed that the visitors receive while visiting a destination area.

Hospitality training

aims to motivate service providers to be hospitable in dealing with tourists.

. The three aspects of attitudes

-attitude toward self,

-attitude toward others,

-attitude toward the tourism and hospitality industry.

Attitude Toward Self

If an individual's self-esteem or attitude toward self is low, that individual will tend to behave in such a way that the feedback from others will confirm the low opinion of himsel

Attitude Toward Others

Service providers should be assisted in developing positive feelings toward fellow employees and tourists that will result in positive behavior toward the tourists.

Attitude Toward the Tourism and Hospitality Industry

positive attitude as service providers toward tourists can be brought about only when employees are made aware of how important tourism and hospitality is t

Community Awareness Programs

Although the tourists are most directly affected by the degree of hospitality shown by service providers,the overall feeling of being welcomed within a community will also enhance or detract from the vacation experience.

Transportation-

is of paramount importance in developing tourism and hospitality Tourists need easy access to various forms of transportation, such as road, rail, air, and water.

Land Travel

1. Taxi and Limousine Service

2. Bus Service

3. Rail Services

Taxi and Limousine Service

Adequate taxi and limousine service are important in a tourist area.

Bus Service

Tour buses should have large windows, comfortable seats, air-conditioning unit, and restroom facilities.

Rail Services

-majority of seasoned travelers prefer to travel by train because of its safety record and the convenience and satisfaction of viewing the scenery

Air Travel

Porter service is important at air terminals.

Sea Travel

is a major factor in tourism and hospitality.

Cruise ships

have developed into "floating resorts" or "floatels."

Accommodation

While away from home, the tourist needs to eat and sleep. Sleeping accommodations range from hotels on international standards and condominiums to campgrounds and the homes of relatives and friends.

Types of Accommodations

Hotels

Condominiums

Motels

Inns

Apartments

Paradores

Pensions

Bed-and-Breakfasts

Hostels

Campgrounds

Health Spas

Private Homes

Hotels

provide accommodation, meals, and refreshments for those who may reserve their accommodations in advance but need not do so.

Condominium

is an apartment or individual dwelling unit owned by an individual but the management and services,

Motels or motor hotels

provide bedrooms, baths, and parking to motorists;

Inns

are lodging establishments catering to transients

Apartments

are hotels (apartelles), buildings, or edifices containing several independent and furnished or semi-furnished

Paradores

are old convents, monasteries, castles, or fortresses converted into hotels by the government and operated by a national tourism office.

Pensions

are private or family-operated tourist accommodations similar to boarding houses or guesthouses.

Bed-and-breakfast accommodations

provide a room, bath, and a hearty breakfast to tourists and/or travelers.

Hostels

provide minimal amenities such as a bunk bed and a commonly shared toilet and bathroom.

Campgrounds

appeal mostly to families who travel in recreational vehicles (RVs);

Private homes

Private homes

Hotel Classifications

by location,

by type Of guest,

based on price

star rating system

used to classify hotels in Europe and other parts of the world outside theUnited States.

Food and Beverage

More of the tourist dollar is spent on food and beverage than on any other service. Countries which are highest in per capita eating place and sales are also top tourist countries.

Restaurants

Besides hotels, motels, and other types of accommodations, restaurants are also classified as superstructure.