Consumer Rights and Responsibilities - Key Terms (Vocabulary)
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Vocabulary flashcards covering key terms related to consumption, consumer rights, and Philippine consumer protection laws from the notes.
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92 Terms
Consumption
Buying and using goods and services to satisfy needs; money circulates in the economy.
Production
Process of using resources to produce goods and services to satisfy the needs and wants of individuals and businesses.
Consumer
A person who purchases and uses goods and services to satisfy personal needs through direct consumption.
Consumer products
Goods and services used by consumers for personal and household needs.
Consumer services
Services provided by firms to repair or improve consumer products.
Wise consumer
A consumer who is alert, budget-conscious, reasonable, analytical, looks for alternatives, and avoids panic buying.
Right to safety
The consumer's right to protection from hazardous or unsafe goods and services.
Right to information
The right to access accurate information about products and services to make informed choices.
Right to choose
The right to have options and freely select among goods and services.
Right to redress
The right to compensation or correction when harmed by a product or service.
Right to representation
The right to have consumer interests represented in policy decisions and enforcement.
Right to consumer education
The right to access education about consumer rights and responsibilities.
Right to a healthy environment
The right to a clean and healthy environment that supports well-being.
Consumer Act (R.A. 7394)
Philippines law protecting consumers from unsafe products and deceptive practices; sets labeling, warranties, and service standards.
E-Commerce Act (R.A. 8792)
Legalizes and regulates online transactions and digital documents; promotes trust and validity of e signatures.
Price Act (R.A. 7581)
Stabilizes prices of basic commodities; allows price ceilings; protects against hoarding, profiteering, and cartels.
Anti-Agricultural Economic Sabotage Act (R.A. 12022)
Classifies hoarding, profiteering, and cartel practices in agriculture and fisheries as economic sabotage with strict penalties.
Cheaper Medicines Act (R.A. 9502)
Promotes affordable medicines; price regulation; generics promotion; penalties for overpricing.
Expanded Senior Citizens Act (R.A. 9994)
Provides benefits to seniors, including discounts, exemptions, and pension support.
Philippine Clean Air Act (R.A. 8749)
National policy for air quality management; regulates emissions; aims for clean air.
Tobacco Regulation Act (R.A. 9211)
Regulates sale, use, and advertising of tobacco; bans smoking in public; requires health warnings.
Price Tag Law (R.A. 71)
Requires clear price tags on retail products; promotes transparency and price comparison.
Prohibition of Misleading Advertisements (R.A. 3740)
Punishes false or deceptive advertising; protects consumers from misleading claims.
Generics Act (R.A. 6675)
Promotes use of generic medicine names; prescribers should use generics to lower costs.
Civil Code Article 1546
Express warranty; a seller's promise about a product becomes a warranty if it influences the buyer's decision.
Civil Code Article 2187
Liability of manufacturers and sellers for damages from defective products; liability can exist even without a contract.
Revised Penal Code Article 188
Punishes false labeling or imitation of products; protects against counterfeit goods.
FDA
Food and Drug Administration; ensures safety, efficacy, and quality of foods, drugs, cosmetics, and medical devices.
NFA
National Food Authority; secures food supply and stabilizes rice prices; regulates importation and distribution.
ERC
Energy Regulatory Commission; regulates electricity rates and services to ensure fair pricing and reliability.
LTFRB
Land Transportation Franchising and Regulatory Board; oversees public transport, issues franchises, sets fares, enforces safety.
BTRCP
Bureau of Trade Regulation and Consumer Protection; enforces consumer laws and handles complaints.
Hoarding
Undue accumulation of basic commodities beyond normal inventory; can involve restricting sales.
Profiteering
Selling basic goods at prices higher than their true worth; price gouging.
Cartel
Agreement among sellers to fix prices or limit supply to manipulate the market.
Phishing
Fraudulent attempts to obtain sensitive information by pretending to be a trusted entity.
Identity theft
Using someone else’s personal data for gain.
Online scams
Fake investments, lottery scams, Ponzi schemes conducted online.
Data manipulation
Illegally altering digital data for fraud.
NACI
Nationwide Association of Consumers; advocates for consumer rights and responsible business practices.
CUP
Consumers Union of the Philippines; conducts research, public awareness, and policy influence.
CCAP
Consumer Commuter Association of the Philippines; represents transport commuters and advocates safe, affordable transport.
MMTCC
Metro Manila Transport Consultative Council; provides feedback on commuter issues and helps shape urban mobility policies.
Consumption
Buying and using goods and services to satisfy needs; money circulates in the economy.
Production
Process of using resources to produce goods and services to satisfy the needs and wants of individuals and businesses.
Consumer
A person who purchases and uses goods and services to satisfy personal needs through direct consumption.
Consumer products
Goods and services used by consumers for personal and household needs.
Consumer services
Services provided by firms to repair or improve consumer products.
Wise consumer
A consumer who is alert, budget-conscious, reasonable, analytical, looks for alternatives, and avoids panic buying.
Right to safety
The consumer's right to protection from hazardous or unsafe goods and services.
Right to information
The right to access accurate information about products and services to make informed choices.
Right to choose
The right to have options and freely select among goods and services.
Right to redress
The right to compensation or correction when harmed by a product or service.
Right to representation
The right to have consumer interests represented in policy decisions and enforcement.
Right to consumer education
The right to access education about consumer rights and responsibilities.
Right to a healthy environment
The right to a clean and healthy environment that supports well-being.
Consumer Act (R.A. 7394)
Philippines law protecting consumers from unsafe products and deceptive practices; sets labeling, warranties, and service standards.
E-Commerce Act (R.A. 8792)
Legalizes and regulates online transactions and digital documents; promotes trust and validity of e signatures.
Price Act (R.A. 7581)
Stabilizes prices of basic commodities; allows price ceilings; protects against hoarding, profiteering, and cartels.
Anti-Agricultural Economic Sabotage Act (R.A. 12022)
Classifies hoarding, profiteering, and cartel practices in agriculture and fisheries as economic sabotage with strict penalties.
Cheaper Medicines Act (R.A. 9502)
Promotes affordable medicines; price regulation; generics promotion; penalties for overpricing.
Expanded Senior Citizens Act (R.A. 9994)
Provides benefits to seniors, including discounts, exemptions, and pension support.
Philippine Clean Air Act (R.A. 8749)
National policy for air quality management; regulates emissions; aims for clean air.
Tobacco Regulation Act (R.A. 9211)
Regulates sale, use, and advertising of tobacco; bans smoking in public; requires health warnings.
Price Tag Law (R.A. 71)
Requires clear price tags on retail products; promotes transparency and price comparison.
Prohibition of Misleading Advertisements (R.A. 3740)
Punishes false or deceptive advertising; protects consumers from misleading claims.
Generics Act (R.A. 6675)
Promotes use of generic medicine names; prescribers should use generics to lower costs.
Civil Code Article 1546
Express warranty; a seller's promise about a product becomes a warranty if it influences the buyer's decision.
Civil Code Article 2187
Liability of manufacturers and sellers for damages from defective products; liability can exist even without a contract.
Revised Penal Code Article 188
Punishes false labeling or imitation of products; protects against counterfeit goods.
FDA
Food and Drug Administration; ensures safety, efficacy, and quality of foods, drugs, cosmetics, and medical devices.
NFA
National Food Authority; secures food supply and stabilizes rice prices; regulates importation and distribution.
ERC
Energy Regulatory Commission; regulates electricity rates and services to ensure fair pricing and reliability.
LTFRB
Land Transportation Franchising and Regulatory Board; oversees public transport, issues franchises, sets fares, enforces safety.
BTRCP
Bureau of Trade Regulation and Consumer Protection; enforces consumer laws and handles complaints.
Hoarding
Undue accumulation of basic commodities beyond normal inventory; can involve restricting sales.
Profiteering
Selling basic goods at prices higher than their true worth; price gouging.
Cartel
Agreement among sellers to fix prices or limit supply to manipulate the market.
Phishing
Fraudulent attempts to obtain sensitive information by pretending to be a trusted entity.
Identity theft
Using someone else
ar's personal data for gain.
Online scams
Fake investments, lottery scams, Ponzi schemes conducted online.
Data manipulation
Illegally altering digital data for fraud.
NACI
Nationwide Association of Consumers; advocates for consumer rights and responsible business practices.
CUP
Consumers Union of the Philippines; conducts research, public awareness, and policy influence.
CCAP
Consumer Commuter Association of the Philippines; represents transport commuters and advocates safe, affordable transport.
MMTCC
Metro Manila Transport Consultative Council; provides feedback on commuter issues and helps shape urban mobility policies.
DTI
Department of Trade and Industry
DOH
Department of Health
DOE
Department of Energy
DA
Department of Agriculture
DepEd
Department of Education
LGUs
Local Government Units
Note 
Flashcards (28)