03_ ACCOMMODATION PRODUCTS AND SERVICES

hotel

is a facility with collective responsibilities and cooperation between all the departments to assure that guest satisfaction is always attained, wherein the products and services are the primary contributors to the revenue.

Hotel Products and Services Accommodation

is the main product of a hotel and is the largest revenue source in the hotel business.

Accommodation products

refer to rooms and other related products or services that hotel guests will consume during their stay.

Hotel rooms

vary in terms of the amenities, the view from them, and any extra features or services that add to a guest's overall hospitality experience.

Single Room

It is a room that can accommodate only one (1) person with a single, double, or queen-size bed.

Twin Room

It is a room that can accommodate two (2) people with two (2) twin beds. Twin bed refers to two (2) identical single beds.

Twin bed

refers to two (2) identical single beds.

Double Room

It is a room that can accommodate two (2) to four (4) persons with two (2) double or queen-size beds. It is sometimes called a twin double room.

Double Room

It is sometimes called a twin double room.

Triple Room

It is a room that can accommodate three (3) persons with three (3) single beds or one (1) double bed and one (1) twin bed.

Studio/Murphy Room

It is a room fitted with a sofa bed or murphy bed (a bed that folds out of a wall or closet), which can be transformed from a bedroom at nighttime to a living room in the daytime.

sofa bed or murphy bed

a bed that folds out of a wall or closet, which can be transformed from a bedroom at night time to a living room in the daytime.

Family Room

It is a room with at least one (1) double bed, one (1) or more single beds, and is designed to accommodate a small family.

Accessible Room

It is a room designated for disabled guests. The most common features in this room type include safety bars, emergency buttons, and fire alarm lights.

Accessible Room

This room type should be located on the ground or lower floors and near the elevators for easier accessibility. This room type is also suitable for seniors.

Executive Room

It is a room on the executive floor that enables convenient access to the executive lounge. Some hotels provide female executive floors assigned to female guests only for safety and security reasons.

Suite Room

It is a room with one (1) or more bedrooms, a living space, and a kitchen area.

Junior Suite

Executive Suite

Presidential Suite

Suite rooms can be further classified as follows

Junior Suite

It is the smallest in the suite room category.

Executive Suite

It is larger and has more upgraded amenities compared to the junior suite.

Presidential Suite

It is the largest and most expensive room offered in a hotel where usually only one (1) president suite is available in a hotel property. It has one or more bedrooms and a living area with a strong emphasis on interior decoration, high-quality amenities, supplies, and custom-made services.

Presidential Suite

It has one or more bedrooms and a living area with a strong emphasis on interior decoration, high-quality amenities, supplies, and custom-made services.

Villa

It is a stand-alone house that gives extra privacy and space to guests and is usually seen in resort hotels. Aside from a bedroom and a living room, it may have a swimming pool, a Jacuzzi, and a balcony.

Adjacent Room

Adjoining Room

Connecting Room

Rooms features that are not standard to most room types

Adjacent Room

It refers to rooms close by or across the corridor but not side by side.

Adjoining Room

It refers to rooms that are side by side but do not have a connecting door between them.

Connecting Room

It refers to two (2) rooms that are side by side and have a connecting door between them.

Single Room

Twin Room

Double Room

Triple Room

Studio/Murphy Room

Family Room

Accessible Room

Executive Room

Villa

Suite Room: Junior Suite, Executive Suite, and Presidential Suite

Types of Rooms

Rack Rate

Corporate Rate

Commercial Rate

Airline Rate

Group Rate

Children's Rate

Package Rate

Complimentary Rate

Room Rates

Rack Rate

This refers to the standard rate charged for a room only in a hotel.

Corporate Rate

This is a room rate offered to executive personnel who are regular guests or employees of a corporation with a contract rate with a hotel.

Commercial Rate

This is a room rate offered to the executive personnel of an enterprise with an infrequent visit to a hotel.

Airline Rate

This is an agreed-upon rate between an individual airline and a hotel as determined by the volume of business a hotel obtains from such an airline.

Group Rate

This is a room rate given to bookings for a large group of people and is usually booked by travel agents or processed by a hotel's marketing and sales department.

Children's Rate

This rate is charged to children at a certain age. Each hotel has a specific age limit for children to stay with their parents in the same room free of charge or at a minimal rate.

Package Rate

This room rate includes goods and services hotels designed to attract guests during low sales periods.

Complimentary Rate

This is a rate wherein a guest is assessed with no charge for staying in a hotel. It may be granted to tour directors, local dignitaries, or executives from the hotel's head office.

• Car rental services

•   Catering services

•   Complimentary newspapers

•   Concierge services

•   Courier services

•   Doctor on call

•   Dry cleaning

•   Express check-in service

•   Excursions and guided tours

•   Flower arrangement

•   Shuttle service

•   Access to executive lounges

•   Access to a swimming pool

• Internet or WI-FI access

• Ironing service

•   Laundry service

•   Mail services

• Room service

• Room cleaning or turn-down service

•   Shoeshine service

• Valet service and parking

•   Wake-up call service

•   Welcome drinks at bars or lobby lounge

•   Babysitting service

•   Spa

Other Related Products and Services provided by a hotel whether for a fee or free:

Family Travelers

Health and Wellness Seekers

Boomers

Millennial Travelers

Gen Z

Bleisure (Business and Leisure) Travelers

Very Important Persons (VIPs)

Types of Hotel Guests

Family Travelers

These types of hotel guests are also known as multi-generational travelers because these groups have people of varying ages, such as grandparents, uncles, aunts, cousins, and children.

Health and Wellness Seekers

These hotel guests travel alone but may desire to engage with a community of people who travel with the same purpose.

Health and Wellness Seekers

They travel for health and wellness and stay somewhere that will aid in detoxification, meditation, healthy eating, and/or physical fitness.

Boomers

These guests are off or nearing retirement age and often have a higher travel budget. They typically want an authentic experience with local people and attractions.

Millennial Travelers

These guests are likelier to take "micro-cation" (shorter vacation) to fit their work-focused lifestyle.

They are also the experience-focused group looking for unique trips that allow them to experience the local culture and try new things.

micro-cation

(shorter vacation) to fit their work-focused lifestyle.

Gen Z

These travelers are either in a gap year before they begin college or work, on break from college, or recently graduated. Specific amenities such as fast Wi-Fi, laundry services, and high-quality food are essential to them. They tend to look for attractive architecture and furnishings that are comfortable and affordable.

Bleisure (Business and Leisure) Travelers

These guests travel to conduct business, attend meetings/workshops, and extend their work trips to engage in leisure activities, outdoor recreation, relaxation, visiting friends and relatives, or attending sports or cultural events at the same time.

Very Important Persons (VIPs)

These guests have privileges and receive personalized services.

They are guests with a legacy with the hotel through a loyalty program that gives the hotel an outstanding financial program, such as companies' decision-makers.

They commonly have a high social status, prestige, influence, and good reputation, such as the owners, board of directors, chairpersons, celebrities, influencers, heads of state or countries, and government officials.