Business Letter Formatting and Workplace Communication Guidelines

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19 Terms

1
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Personal-Business Letter

A letter format used for personal correspondence with a business context.

2
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Block Format

A format where the top margin is 2" or centered vertically, side margins are 1" or default, and at least a 1" bottom margin.

3
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Open Punctuation

A style of punctuation in letters that omits punctuation after the salutation and closing.

4
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Margins

The space between the text and the edges of the page; in this context, top margin is set to 2".

<p>The space between the text and the edges of the page; in this context, top margin is set to 2".</p>
5
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Line Spacing

The amount of space between lines of text; options include Single Space (1 press of ENTER), Double Space (2 presses of ENTER), and Quadruple Space (4 presses of ENTER).

6
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Business Letterhead

Stationery printed or engraved usually with the name and address of an organization.

7
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Business Letter

A formal letter format used for professional correspondence.

8
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Mixed Punctuation

A style of punctuation in letters that uses punctuation after the salutation and closing.

9
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Notations

Additional information included in a business letter, such as reference initials, enclosure notation, and copy notation.

10
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Compose a Letter Assignment

An assignment to edit a letter to include the correct parts of a Personal Business Letter.

11
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Personal Business Letter Formatting

The specific layout and style guidelines for writing a Personal Business Letter.

12
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Assignment Topics for Letter

Topics for a letter to the Principal include a concern at LHS, something thankful for at LHS, and mentioning your grade in 'Intro to Business' class.

13
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Cell Phone Etiquette in the Workplace

Guidelines for using cell phones in a professional setting, including turning off ringer and not taking personal calls.

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Professional Ringtone and Voicemail

A requirement for business-related cell phone use to maintain professionalism.

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Customer Interaction Etiquette

Avoiding phone calls and texting when with a customer or in a meeting.

16
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E-Mail Etiquette in the Workplace

The practice of treating email like business correspondence, including proper spelling, grammar, and tone.

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Avoiding Personal Use of E-Mail

The guideline to refrain from using work email for personal messages.

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Types of Inappropriate E-Mail Messages

Messages that should not be sent via email include angry, harassing, romantic, gossip, unethical, illegal, or discriminatory content.

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Video Link

A reference to a video related to the content, though the link is not provided.

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