communication skills
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8 Terms
what are the 3 models of communication?
transmission model
interactional model
transactional model
what are the 5 core communication skills?
reflective listening
non-verbal communication
the pause
open and closed questions
empathy
how can you practice reflective listening?
focus attention
clarify when necessary
encourage conversation
check for understanding
what 3 techniques can be used to check for understanding?
echoing
paraphrasing
summarising
how can you practice non-verbal communication?
smiling
body language
frowning
eye contact
distance from other
when should open questions be used?
when finding out the client perspective
initial history taking
when should closed questions be used?
clarification
emergency
client consent
what types of miscommunication are there?
content
context
channel
systems
Note 
Flashcards (40)