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Definition Patient Experience * What actually happens during health care delivery. Patient Satisfaction * How patients feel about the care they received. Importance of Patient Experience * Enhances trust in health care services. * Supports patient-centered care. * Identifies areas needing quality improvement. * Contributes to overall quality assessment. Factors Affecting Patient Satisfaction * Communication with health care staff. * Waiting time and access to services. * Respect and professionalism. * Cleanliness and safety of the environment. Measuring Patient Experience and Satisfaction * Patient surveys. * Feedback forms. * Complaints and compliments. * Interviews and reports. Role of Health Care Professionals * Communicating clearly and respectfully. * Responding to patient needs. * Maintaining ethical behavior. * Supporting teamwork and quality culture

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