- Project objective: It is the first step of project scope definition, it defines the overall objective to meet your customers need(s). The project objective answers the questions of what, when and how much.
- Project deliverables: The next step is to define major deliverables - the expected, measurable outputs over the life of the project. Note: Deliverables and requirements are often used interchangeably
- Milestones: A milestone is a significant event in a project that occurs at a point in time. The milestone schedule shows only major segments of work; it represents first, rough cut estimates of time, cost and resources for the project. Milestones should be easy for all project participants to recognise
- Technical requirements: More frequently than now, a product of service will have technical requirements to ensure proper performance. Technical requirements usually clarify the project deliverables or define performance specifications
- Limits and exclusions: The limits of the scope should be defined. Failure to do so will lead to false expectations and to extending resources and time on the wrong problem
- Acceptance criteria: Completion of the score checklist ends with a review with your customer. The main concern here is the understanding and agreement of expectations. Is the customer getting what he or she desires in the deliverables.